Follow-up from our QBR

Email thread

After the QBR, Marcus Bell told Karin Sjöberg, Mats Eklund and Linnea Holm that usage across 160 licensed users was steady and support quiet. He offered a call on the customer segment view. No customer reply.

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What was said

What this says

As at Fri 9 Oct 2026

After the QBR, Marcus Bell told Karin Sjöberg, Mats Eklund and Linnea Holm that usage across 160 licensed users was steady and support quiet. He offered a call on the customer segment view. No customer reply.

Ask: Marcus offered 30 minutes with Karin and Linnea to look at what store managers get from the customer segment view.

Customer view: The thread has no customer response. Karin's question about store manager value is the one value signal.

Next: Tom Ashdown has the renewal paperwork for the term ending 31 May 2026. Steady usage with no growth gives little expansion story, so the segment view call matters.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages1

First message2026-05-21

Last message2026-05-21

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Messages

Marcus Bell 21 May 2026 10:23
to Karin Sjöberg, Mats Eklund, Linnea Holm
Hello Karin, Mats and Linnea, Thanks for making the time for the QBR. I've pulled the numbers together and wanted to leave you with a short note, so it is all in one place. - Usage across the 160 licensed users has been steady through the quarter, with no big swings either way. - Support has been quiet: a couple of tickets, none of them high priority, and no invoices overdue. - Your current term runs to 31 May 2026. Tom Ashdown has the renewal paperwork and will be in touch directly about it. Karin, you asked what the store managers are getting from the customer segment view. I'd be happy to jump on a call with you and Linnea to look at that properly. Shall we book 30 minutes next week? Thanks, Marcus

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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