Follow-up from our quarterly review
Email thread Lindqvarn Retail · cs
Marcus Bell summarised the quarterly review for Karin Sjöberg, Mats Eklund and Linnea Holm: growing usage, 150 licensed Enterprise users, contract to 31 May 2026. No customer reply in the thread.
What was said
What this says
Current to 14 Oct 26Marcus Bell summarised the quarterly review for Karin Sjöberg, Mats Eklund and Linnea Holm: growing usage, 150 licensed Enterprise users, contract to 31 May 2026. No customer reply in the thread.
Ask: Marcus set actions: Karin to share store-manager wants, Linnea to flag planned systems, and Mats to receive a usage and value summary before renewal.
Customer view: there is no customer response in the thread, so agreement to the actions is not shown.
Next: Tom Ashdown is named to pick up the commercial side when the renewal comes.
The thread
Updated 9 Oct 26Typecs
Messages1
First message2025-11-18
Last message2025-11-18
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Marcus Bell 18 Nov 2025 13:22Hi all, Thank you for your time at the quarterly review. A short summary so we all have the same notes. Where things stand: - The brain is being used well across customer service, e-commerce and store feedback, and usage has kept growing. - You have 150 licensed users on the Enterprise tier, so there is room for more teams to come on. - Your contract runs to 31 May 2026. Next steps: - Karin: share what the store managers would like to see, and I'll look at how to build it. - Linnea: tell me if any new systems are planned, so we can check the connectors in good time. - Mats: I know you'll want the numbers before the renewal, so I'll put together a short summary of usage and value for you. Tom, copied here, will pick up the commercial side when the time comes. Happy to jump on a call if anything is unclear. Thanks, Marcus
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