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Support thread on an unspecified ticket. Karin Sjöberg said it seemed better but wanted Linnea to check before calling it solved. Bethan Lister kept the ticket open; no further customer reply in the thread.

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As at Fri 9 Oct 2026

Support thread on an unspecified ticket. Karin Sjöberg said it seemed better but wanted Linnea to check before calling it solved. Bethan Lister kept the ticket open; no further customer reply in the thread.

Ask: Bethan asked Karin to rerun her search and send any error text exactly as shown.

Customer view: Karin said it seemed better than before but would not call it solved until Linnea had looked. She promised to send what they find, and the thread shows nothing further from her.

Next: Bethan is holding the ticket open until Karin confirms it works for her and the stores. The thread does not show the nature of the fault.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2025-10-13

Last message2025-10-16

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Messages

Bethan Lister 13 Oct 2025 10:18
to Karin Sjöberg
Hi Karin, I've picked up your ticket and wanted to check in directly. Just so I've got this right: the problem is still showing for your team, and it began after the last change on your side? Can you try the following and tell me what you see? 1. Open the brain and run the same search you ran when you first noticed it. 2. Note any error text exactly as it appears. 3. Send me the text, or a screenshot if that's easier. Thanks, Bethan
Karin Sjöberg 13 Oct 2025 12:37
to Bethan Lister
Hello Bethan, Thank you for coming back so quickly. I have tried the steps and it seems better than before, but I would like Linnea to look as well before we say it is solved. Let us think about it together with her tomorrow. I will send you what we find. Vänliga hälsningar, Karin
Bethan Lister 16 Oct 2025 11:17
to Karin Sjöberg
Hi Karin, I haven't heard back, so I'm keeping the ticket open for now. Once you and Linnea have had a look, can you tell me whether it works for you and the stores? I'd rather close it when you've confirmed that, not before. If anything looks different from what you saw on Monday, send me the exact wording and I'll reproduce it from here. Thanks, Bethan

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help