Follow-up after the demo

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Johan Berglund asked how fast returns and delivery complaints appear beside web sales, and how often data refreshes. Tom Ashdown acknowledged a gap, passed it to Hannah Lowe and cited expected close on 18 Mar 2025.

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As at Fri 9 Oct 2026

Johan Berglund asked how fast returns and delivery complaints appear beside web sales, and how often data refreshes. Tom Ashdown acknowledged a gap, passed it to Hannah Lowe and cited expected close on 18 Mar 2025.

Ask: Johan compares returns and delivery complaints with web sales manually and finds it slow. He wants Hannah to explain refresh frequency and web shop connection.

Customer view: the demo was useful, but he and Karin will review Hannah's written note before going further.

Next: Hannah's written answer is outstanding and gates the proposal. Tom's apology for the gap suggests a slow reply.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages4

First message2025-02-20

Last message2025-02-24

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Tom Ashdown 20 Feb 2025 11:01
to Karin Sjöberg, Johan Berglund
Hi Karin, hi Johan, Thanks for joining the demo this morning. It was good to see the e-commerce questions come through alongside the customer service data. Hannah has copied here and will pick up anything technical, including which sources we'd connect first. Johan, if there's a particular question you'd want the brain to answer for e-commerce, send it over and we'll build it into the next session. Cheers, Tom
Johan Berglund 20 Feb 2025 12:48
to Tom Ashdown
Hi Tom, Thanks, it was useful. My main question is how quickly returns and delivery complaints show up next to web sales. Today we compare them manually and it is slow. Can Hannah explain how often the data refreshes and how our web shop data would be connected? Best regards, Johan Berglund Head of E-commerce
Tom Ashdown 24 Feb 2025 10:21
to Karin Sjöberg, Johan Berglund
Hi Johan, hi Karin, Sorry for the gap, Johan. Hannah has the answer on refresh and connecting the web shop data, and I've asked her to put it in writing so it's clear. Hannah, over to you. On timing, we're still aiming to have the proposal with you ahead of the expected close on 18 Mar 2025. Cheers, Tom
Johan Berglund 24 Feb 2025 12:34
to Tom Ashdown
Tom, Understood. Please send Hannah's note when it is ready and Karin and I will review it together before we go further. Johan

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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