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A connector stopped loading new records and shows "authentication failed" after Brakkevoort changed access settings. Bethan Lister asked Bas Vermeulen to have IT re-authorise it; the ticket stays open.

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As at Fri 9 Oct 2026

A connector stopped loading new records and shows "authentication failed" after Brakkevoort changed access settings. Bethan Lister asked Bas Vermeulen to have IT re-authorise it; the ticket stays open.

Ask: Bas reported shipper views showing older data. Bethan asked him to re-run the sync and send the error text.

Customer view: Bas suspects the access change made the previous week and will ask IT. Bethan has not reproduced the fault, so the cause is not confirmed.

Next: IT re-authorises the connector and Bas reports back; Bethan escalates if it still fails.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2026-08-10

Last message2026-08-10

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Bethan Lister 10 Aug 2026 15:37
to Bas Vermeulen
Hi Bas, I've picked up your ticket. Just so I've got this right: one of your connectors is not loading new records, and the shipper views are showing older data than they should. Can you try this and tell me what you see? 1. Open the connector settings in the brain. 2. Re-run the sync manually. 3. Send me the exact error text, if there is one. If anything changed recently in the source system, please tell me. That is often the cause. Thanks, Bethan
Bas Vermeulen 10 Aug 2026 15:47
to Bethan Lister
Hi Bethan, I re-ran the sync and it stopped again. The message says "authentication failed". We did change some access settings on our side last week. I don't know if that is related. I will ask a colleague in IT. Bas
Bethan Lister 10 Aug 2026 16:43
to Bas Vermeulen
Hi Bas, Thanks, that helps. That error points to the credentials the connector uses, so I think the access change is the likely place to look. I haven't reproduced it yet, so I won't say for certain. Can you ask your colleague in IT to re-authorise the connector, then run the sync again and tell me what you see? If it still fails I will escalate with the error text you've sent. I'll keep the ticket open until you tell me it works. Thanks, Bethan

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help