Your Growth subscription renewal

Email thread

Marcus Bell gave Marloes Hendriks formal notice of the Growth renewal on 31 Mar 2026, covering 40 licensed users at £44k a year, and said day-to-day use has dipped. No customer response in the thread.

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As at Fri 9 Oct 2026

Marcus Bell gave Marloes Hendriks formal notice of the Growth renewal on 31 Mar 2026, covering 40 licensed users at £44k a year, and said day-to-day use has dipped. No customer response in the thread.

Ask: Marcus wants a 30 minute call in the first couple of weeks of January to understand the usage dip and make the brain more useful for account managers.

Customer view: there is no customer response in the thread. Tom Ashdown is copied and will handle the paperwork separately.

Next: book the call and prepare a value case before the renewal conversation.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typerenewal

Messages1

First message2025-12-31

Last message2025-12-31

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Messages

Marcus Bell 31 Dec 2025 15:35
to Marloes Hendriks
Dear Marloes, I hope the year is finishing quietly for you. I'm writing to give you formal notice that your Growth subscription comes up for renewal on 31 Mar 2026. It currently covers 40 licensed users at £44,000 a year. I've pulled the numbers on usage over the last quarter, and I'd like to be open with you: the number of people using the brain day to day has dipped. I'd like to understand why and see what we can do to make it more useful for your account managers before the renewal conversation. Happy to jump on a call in the new year. Shall we book 30 minutes in the first couple of weeks of January? Tom is copied in, as he looks after the commercial side of the renewal and will be in touch separately about the paperwork. Thanks, Marcus

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Data	Records
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Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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