Renewal order form

Email thread

Emma Croft asked whether the renewal price matched the first year before signing. Tom Ashdown answered £44k, the standard Growth tier rate, and sent the order form.

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What this says

As at Fri 9 Oct 2026

Emma Croft asked whether the renewal price matched the first year before signing. Tom Ashdown answered £44k, the standard Growth tier rate, and sent the order form.

Ask: Emma wanted confirmation the price was the same as the first year. Tom replied with £44k and did not say directly whether it is unchanged.

Customer view: Price is the sticking point before sign-off. There is no customer reply after the order form was sent.

Next: The evidence does not show a signed order form. Tom should confirm receipt and signature.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-03-12

Last message2026-03-17

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Messages

Tom Ashdown 12 Mar 2026 13:01
to Emma Croft
Hi Emma, How are you getting on? I wanted to check in on the renewal, everything on our side is ready to go. I'll send over the paperwork separately. Let me know if you need anything clarified on the terms before you sign off on it. Best, Tom
Emma Croft 13 Mar 2026 15:42
to Tom Ashdown
Tom, Good to hear. Can you confirm the price is the same as the first year? Just want to double-check before I sign off on it. Emma
Tom Ashdown 17 Mar 2026 09:33
to Emma Croft
Emma, Good question. The price on the renewal is £44,000, that's the standard Growth tier rate. You'll find all the detail in the order form I've just sent. Cheers, Tom

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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