Activity drop in your account

Email thread

Olivia Grant asked why user numbers fell. CRM Administrator Ravi Riley said a couple of people left in January and everything else seems fine. Olivia's follow-up on whether the system works for remaining users has no reply in the thread.

made from

What was said

What this says

As at Fri 9 Oct 2026

Olivia Grant asked why user numbers fell. CRM Administrator Ravi Riley said a couple of people left in January and everything else seems fine. Olivia's follow-up on whether the system works for remaining users has no reply in the thread.

Ask: Olivia raised the fall in people using the brain over the last month and asked about team changes or faults.

Customer view: Ravi attributed the drop to a couple of leavers and said "everything seems fine with the system". The explanation is plausible but unverified by usage data in this thread.

Next: Olivia's question on whether the system still works for current users went unanswered in the thread.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

The thread

Updated 9 Oct 26

Typesupport

Messages3

First message2026-01-26

Last message2026-01-29

Emailmade from

Messages

Olivia Grant 26 Jan 2026 15:59
to Ravi Riley
Hi Ravi, I wanted to reach out about your account. We've noticed the number of people using the brain has dropped off a bit over the last month. Have you had any changes in your team, or is there something not working as expected? Thanks, Olivia
Ravi Riley 26 Jan 2026 16:51
to Olivia Grant
Hi Olivia, We had a couple of people leave the team in January, which explains the drop. Otherwise everything seems fine with the system. Ravi
Olivia Grant 29 Jan 2026 10:54
to Ravi Riley
Thanks for letting me know. Just so I understand, is the system still working okay for the people who are using it? Cheers, Olivia

Emailmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help