Searching old records

Email thread

Team Leader Yasmin Openshaw reports slow searches beyond a few months of history. Support engineer Olivia Grant says it is how search works, not a fault, and offers a call; Yasmin accepted Thursday.

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What was said

What this says

As at Fri 9 Oct 2026

Team Leader Yasmin Openshaw reports slow searches beyond a few months of history. Support engineer Olivia Grant says it is how search works, not a fault, and offers a call; Yasmin accepted Thursday.

Ask: Yasmin's team is pulling historical data for a report and finds searches going back more than a few months quite slow.

Customer view: she accepted the offered call without complaint. Olivia said it is not a fault and she can show a faster way.

Next: the call time was not yet agreed in the thread, and the outcome is not shown.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages4

First message2025-11-06

Last message2025-11-12

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Messages

Olivia Grant 6 Nov 2025 14:45
to Yasmin Openshaw
Hi Yasmin, I've picked this up from your ticket. Just so I've got this right, you're seeing a delay when you search for older records in the brain? Can you tell me roughly how long back you're searching? Thanks, Olivia
Yasmin Openshaw 7 Nov 2025 12:25
to Olivia Grant
Hi Olivia, Yes, that's right. When we try to search back more than a few months, it's quite slow. We're trying to pull together some historical data for a report. Yasmin
Olivia Grant 10 Nov 2025 10:37
to Yasmin Openshaw
Thanks for that. I've had a look at your account and I think this is just how the search works when you go back further. It's not a fault on our end, but I can show you a faster way to do this. Are you free for a quick call tomorrow or Thursday? Cheers, Olivia
Yasmin Openshaw 12 Nov 2025 09:39
to Olivia Grant
Thursday works well for us. What time suits you? Yasmin

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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