Next check-in

Email thread

Amara Obi asked for a check-in covering rising usage, this month's tickets and the renewal on 4 Jan 2027. Gemma Holt agreed to a call the week after next, will bring Rajesh Mistry in if needed, and wants to know why the tickets happened.

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What was said

What this says

As at Fri 9 Oct 2026

Amara Obi asked for a check-in covering rising usage, this month's tickets and the renewal on 4 Jan 2027. Gemma Holt agreed to a call the week after next, will bring Rajesh Mistry in if needed, and wants to know why the tickets happened.

Ask: Amara wants to review usage, the tickets and renewal shape. Gemma asked for the usage charts beforehand.

Customer view: Gemma said the tickets were fine but wants to understand why they were hit. Renewal is to be covered on the call.

Next: Renewal conversation is open, with Rajesh possibly joining.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2026-07-30

Last message2026-07-31

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Messages

Amara Obi 30 Jul 2026 12:42
to Gemma Holt
Hi Gemma, Let's get the next check-in in the diary. Usage has kept climbing since we last spoke: active users are up again on the previous quarter, which is a good sign, and I would like to show you the charts and talk about which teams are asking the most. You also raised a couple of tickets this month, so I would like to go through those with you and make sure you are happy with how they were handled. I would rather hear about anything that is bothering you from me than find out later. The contract runs to 4 Jan 2027, so it would also be sensible to start thinking about how you want the renewal to look. No rush, but it is useful to have it in mind. Could you do a call in the next couple of weeks? Let me know what suits. Best, Amara
Gemma Holt 31 Jul 2026 16:42
to Amara Obi
Hi Amara, Thanks. Yes, happy to do a call. The next two weeks are a bit tight with the retailer review prep, so the week after next is easier for me, mornings if possible. The tickets were fine, nothing to worry about, although I would like to understand why we hit them in the first place. Send the usage charts over beforehand and I will have a look. On the renewal, let's cover it on the call and I will bring Rajesh in if we need to. Cheers, Gemma

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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