Onboarding session: finding a time next week

Hi Gemma, Thanks for the time on our last call. I'd like to book the next onboarding working session so we can go through the connectors you have live, check what the account managers are seeing, and agree what comes next in the rollout. It will take about an hour and a half. Would either of these suit you next week? - Tuesday at 10:00 - Thursday at 14:00 If you'd like anyone else from your side to join, let me know and I'll make sure the invite reaches them. It is useful to have whoever knows the retailer account data best. Kind regards, Hamza Akhtar Implementation Consultant, BG-Demo

Hi Hamza, Thursday at 14:00 works. Tuesday is full of retailer prep. The account managers love it already, by the way. One of them pulled the whole history for a supermarket review in minutes this week, which would normally have taken half a day. One question before Thursday. Can we get customer service on? Our customer service manager keeps asking what she can see, because the complaints and the orders sit in different places for her. Do we have room for her team in the 40 users, or is that a different conversation? What would it cost to add anyone beyond that? Cheers, Gemma

Hi Gemma, Thursday at 14:00 is booked and the invite is with you now. Good to hear the account managers are getting something out of it already. On your question: your Growth plan includes 40 licensed users, so adding customer service sits inside that for now. I'll bring the current user list on Thursday so we can see how much room is left and who should be set up first. If you end up needing more than that, it's a commercial question and Amara Obi, your customer success manager, is the right person. I'd rather we get customer service in first and see how the numbers look. It would help if your customer service manager could join for the last part of the session. We can show her the complaint and order views together. Speak soon, Hamza