Notes from our check-in
Email thread Calderbrook Housing Group · cs
Daniel Okafor's notes after a check-in record that the contract has ended and Calderbrook now works on its in-house platform. Helen Marsden's concerns are board pack traceability and the data left in the Snowflake account. No customer reply in the thread.
What was said
What this says
As at Fri 9 Oct 2026Daniel Okafor's notes after a check-in record that the contract has ended and Calderbrook now works on its in-house platform. Helen Marsden's concerns are board pack traceability and the data left in the Snowflake account. No customer reply in the thread.
Position: the contract ended the day before Daniel Okafor's note of 2 Sep 2026, and Calderbrook Housing Group now works on its in-house platform. The evidence does not show why it left.
Customer view: Helen Marsden's concerns, as Daniel records them, are that the arrears and repairs sections of the board pack stay traceable to a source the board accepts, and what happens to the data and pages in her Snowflake account. There is no customer response in the thread.
Next: Daniel committed to a written summary of what the brain holds and a note of how the board pack figures were reconciled.
The thread
Updated 9 Oct 26Messages
Daniel Okafor 2 Sep 2026 13:58Hello Helen, Thank you for your time on the call. I know it was not an easy conversation, and I appreciated how openly you talked it through. I wanted to put down my notes while they are fresh, so you can correct anything I have got wrong. What I took away: - The contract ended yesterday, and Calderbrook is now working on the in-house platform. - Your main concern is that the arrears and repairs sections of the board pack can be traced back to a source the board will accept, now that the figures will come from a different place. - You would like clarity on what happens to the data and pages held in your Snowflake account. What I will do: - Come back to you by the end of next week with a written summary of what the brain holds in your account and the options for how it is handled, so your team can decide what it wants kept for reference. - Put together a short note of how the board pack figures were reconciled in the brain, with the source for each, so you have something to show the board if they ask. I will not pretend I am not sorry to see the team go. Your group got more out of the brain than most, and the work on tenants, repairs and arrears was something I was proud to be part of. If there is anything else that would make the handover easier for you or your colleagues, please tell me and I will pick it up. How is the team finding the transition so far? I would be glad to hear, whenever you have a moment. Best wishes, Daniel