Getting a check-in in the diary
Email thread Calderbrook Housing Group · cs
Daniel Okafor flagged that only a handful of the 40 licensed users are active. Helen Marsden said reporting is being moved off the brain on Craig's side but board pack arrears figures still depend on it, and complaints figures did not reconcile.
What was said
What this says
As at Fri 9 Oct 2026Daniel Okafor flagged that only a handful of the 40 licensed users are active. Helen Marsden said reporting is being moved off the brain on Craig's side but board pack arrears figures still depend on it, and complaints figures did not reconcile.
Customer view: Helen was candid that usage fell because her team was asked to move tenant and repairs reporting elsewhere, which was not her plan. She still needs the brain as the visible source for the board pack.
Ask: she wants the connector list beforehand and an explanation of why the complaints figures did not reconcile with the housing management system.
Next: Daniel agreed Thursday at 09:30, will send the connector list and refresh history, and will tell Tom Ashdown about the meeting.
The thread
Updated 9 Oct 26Messages
Daniel Okafor 1 Jul 2026 09:07Hello Helen, Thank you again for your time when we last spoke. Just to close the loop, I'd like to get a proper check-in into the diary before the summer gets away from us. I've had a look at how the team is using the brain and the picture is quieter than it was earlier in the year. You have 40 licensed users and only a handful are logging in, and the questions are coming from a smaller group of people. That isn't a criticism of anyone, and I'd rather hear from you what has changed than guess. How is the team finding it? Could we find half an hour in the next fortnight? I'll bring the usage picture and a short list of what is connected today. If there is anything in the board pack you'd like us to look at together, bring that too. I'd also like us to talk about the term, which runs to 1 Sep 2026, while there is still time to do that properly. Best wishes, Daniel
Helen Marsden 1 Jul 2026 11:10Daniel, Thank you for this. Half an hour is fine, though I should be candid about where we are. Usage has fallen because my team has been asked to start moving some of the tenant and repairs reporting off the brain and onto work that Craig's side is scoping. That was not my plan, and I have said to him that the arrears figures in the board pack still depend on what the brain holds. Until the other work is further along, the board will ask where the numbers come from, and I want to be able to show the source. Next Tuesday or Thursday morning would suit me, ideally before 11:00. Could you send the connector list beforehand? The complaints figures in the board pack didn't reconcile with the housing management system last month and I'd like to understand why before the next cycle. Kind regards, Helen- Daniel Okafor 2 Jul 2026 08:48Hello Helen, Thank you, that's very helpful, and I appreciate you being so straightforward about it. Thursday morning at 09:30 works for me. I'll send the connector list and the refresh history for each source later today, and I'll look specifically at the complaints feed so we can walk through where those figures come from rather than leave it as a loose end. I'll also let Tom Ashdown know we're meeting, so he is not hearing about it second hand. Best wishes, Daniel