Calderbrook: time to talk this week

Hello Helen, I will be direct, because I would rather you heard it from me. Looking at the account this morning, two tickets have come in from your team recently, both marked high priority, and the number of people using the brain each week is a good deal lower than it was in the autumn. Those two things together made me want to pick up the phone rather than wait for our usual check-in. I would very much like to understand what is going on from your side, and what we can do to put it right. Could we speak this week? I can do any time tomorrow or Thursday, and I will bring the ticket details so we can go through them together. Best wishes, Daniel

Hello Daniel, Thank you for writing, and for raising it plainly. The tickets are real: the tenant arrears figures in section four of the board pack do not reconcile to the housing management system, and I cannot take that in front of the board without an explanation I can show them. The drop in usage is partly related to that and partly something I would rather talk through than put in an email. There is a wider discussion about our tooling at the moment, and it is not one my team started. Thursday afternoon would work for me. Kind regards, Helen

Hello Helen, Thank you, that is very helpful, and I appreciate you being so open about it. Thursday afternoon is fine. I will send an invitation shortly. Before then I will go through both tickets with our engineers and look at the arrears source alongside your housing system extract, so that I can show you where the figures diverge rather than just tell you. I will come back to you by the end of tomorrow with what I have found so far, even if it is only partial. If anyone else on your side should join, please do bring them. Best wishes, Daniel