Check-in call: this afternoon or tomorrow
Email thread Calderbrook Housing Group · cs
Daniel Okafor asked for a short pre-Christmas check-in. Helen Marsden prefers early in the new year and warns that fewer people may appear in the system, saying this should not be read as a problem with the product.
What was said
What this says
As at Fri 9 Oct 2026Daniel Okafor asked for a short pre-Christmas check-in. Helen Marsden prefers early in the new year and warns that fewer people may appear in the system, saying this should not be read as a problem with the product.
Ask: Daniel wants to hear how the team is finding it and whether board-reporting use has changed. Helen defers to the first full week back.
Customer view: she says some of her team are on leave or pulled onto other work and promises to explain. The explanation is unconfirmed.
Next: Daniel should watch active users and questions asked, since a dip is signalled in advance and the reason is not yet known.
The thread
Updated 9 Oct 26Messages
Daniel Okafor 17 Dec 2025 10:35Hello Helen, I hope you are well. Following on from our last conversation, I would like to book a short check-in before the Christmas break, mainly to hear how the team is finding it and whether anything has changed in how you are using the brain for the board reporting. Do you have twenty minutes this week or early in the new year? Whichever is easier for you, I will come back to you by the end of the day with an invitation. Best wishes, Daniel
Helen Marsden 17 Dec 2025 11:26Hello Daniel, Thank you. This week is full for me, so early in the new year would be better. Any morning in the first full week back would work. One thing to flag before we speak: a few of my team have been on leave or pulled onto other work, so you may see fewer people in the system than usual. I do not want that to be read as a problem with the product. I will explain when we speak. Kind regards, Helen