Check-in before the break

Morning Helen, I know it is a quiet day for most people, so I will keep this short. I wanted to get a check-in on the calendar for the new year while it is fresh in my mind, rather than let it drift into the first busy week back. Just to close the loop on where we left things: the repairs and complaints reconciliation was the main thing you were chasing, and I would like to show you how the sources line up now. How is the team finding it since we last spoke? If you tell me roughly when your first board-pack deadline of the year falls, I will aim to come in ahead of it rather than land in the middle of it. I will come back to you by the end of the first week back with a couple of options unless you would rather pick one now. Wishing you and the team a restful break. Best wishes, Daniel

Hello Daniel, Thank you, and the same to you and your colleagues. A check-in in the new year works well. The deadline that matters most to us is the first board pack of the year, which comes together in the second half of January, so anything in the week or so before that would be ideal. After that my diary closes up quickly. The repairs and complaints figures are better than they were, but I still want to see the arrears section traced back to its source before I put my name to it. The board will ask where the numbers come from and I would like the answer ready. If you can bring that with you, I will bring the questions the team has gathered. I will look out for your options in the first week back. Kind regards, Helen