Fulford Ings Software - Master Services Agreement (signed)
Documentexecuted Fulford Ings Software · contract · executed · 6 Oct 2025
Executed MSA between BG-Demo Limited and Fulford Ings Software Limited, running 20 Oct 2025 to 19 Oct 2026. Starter subscription £20k plus £6,000 implementation, total £26k. Availability 99.5%, P1 first response within 4 business hours.
What it says
What this says
As at Fri 9 Oct 2026Executed MSA between BG-Demo Limited and Fulford Ings Software Limited, running 20 Oct 2025 to 19 Oct 2026. Starter subscription £20k plus £6,000 implementation, total £26k. Availability 99.5%, P1 first response within 4 business hours.
What it is: the executed Master Services Agreement for B-Glass, signed on 20 Oct 2025 by Lewis Kerr for BG-Demo and Sophie Ling, Account Owner, for the customer. Term: "twelve months until 19 Oct 2026".
Commits: "The annual subscription of £20k is payable in advance. Payment is due within 30 days of invoice." Service credits are "For availability breaches only" at 5% of one month's subscription fee.
Unusual: either party may end it on "90 days' written notice", which is not in the standard terms. The text has no auto-renewal clause.
Not settled: renewal terms, the price after 19 Oct 2026, and any connector delivery dates. The Order Form and Data Processing Agreement are referred to but not included here.
As found in this document
As at Fri 9 Oct 2026- Date end19 Oct 2026Source: the AI read of this record
- Date signed20 Oct 2025Source: the AI read of this record
- Date start20 Oct 2025Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Subscription fee£19,500, payable in advance, exclusive of VATSource: the AI read of this record
- Implementation fee£6,000, one-off, due on invoice (Starter, 4 weeks, up to 4 connectors)Source: the AI read of this record
- Total contract value£25,500Source: the AI read of this record
- Payment termsPayment is due within 30 days of invoiceSource: the AI read of this record
- Availability99.5% uptime, measured on a monthly basis, excluding scheduled maintenance and events beyond the Supplier's reasonable controlSource: the AI read of this record
- P1 first responsewithin 4 business hoursSource: the AI read of this record
- Data refreshNightly complete by 07:00 customer local time on business daysSource: the AI read of this record
- Service creditsFor availability breaches only, 5% of one month's subscription fee per month of breachSource: the AI read of this record
- Termination notice90 days' written notice by either partySource: the AI read of this record
- Liability captotal fees paid or payable in the 12 months preceding the claimSource: the AI read of this record
The document
Body
Fulford Ings Software - Master Services Agreement (signed)
1. Parties
This Master Services Agreement ("Agreement") is entered into between BG-Demo Limited, a company registered in England and Wales and registered at London ("Supplier"), and Fulford Ings Software Limited, a company registered in England and Wales with principal place of business in York ("Customer").
2. Services
The Supplier shall provide B-Glass, a data integration and analytics platform ("Service"), as described in the attached Order Form(s) and as further detailed in any Statement of Work. The Service enables the Customer to integrate, query and analyse data from its business systems.
3. Term
The Agreement shall commence on 20 Oct 2025 and shall continue for twelve months until 19 Oct 2026, unless earlier terminated by either party in accordance with these terms.
4. Fees and Billing
The Customer shall pay the fees set out below, exclusive of VAT:
| Description | Unit Price | Quantity | Total |
|---|---|---|---|
| B-Glass – Starter | £20k | 1 | £20k |
| Implementation – Starter (4 weeks, up to 4 connectors) | £6,000 | 1 | £6,000 |
Read the whole document (4,536 characters)
Total contract value: £26k
The annual subscription of £20k is payable in advance. Payment is due within 30 days of invoice. The one-off implementation fee of £6,000 is due on invoice.
5. Service Levels
The Supplier commits to the following service levels:
- Availability: 99.5% uptime, measured on a monthly basis, excluding scheduled maintenance and events beyond the Supplier's reasonable control.
- P1 First Response: First response to priority 1 issues within 4 business hours.
- Data Refresh: Nightly complete by 07:00 customer local time on business days.
- Service Credits: For availability breaches only, the Customer may claim a service credit of 5% of one month's subscription fee per month of breach.
6. Intellectual Property
All intellectual property rights in the Service, including patents, copyrights and trade marks, shall remain the exclusive property of the Supplier. The Customer is granted a non-exclusive, non-transferable licence to use the Service for its own internal business purposes during the term of this Agreement.
7. Data Processing
The Supplier shall process data in accordance with applicable data protection law. Terms and conditions of data processing are set out in the Data Processing Agreement attached to this Agreement.
8. Confidentiality
Each party shall keep the other's Confidential Information confidential and shall not disclose it to any third party without prior written consent, except where disclosure is required by law or regulation.
9. Warranties and Disclaimers
The Supplier warrants that it shall perform the Service in a professional and workmanlike manner. The Service is provided "as is" and the Supplier makes no other warranties, express or implied.
10. Limitation of Liability
Except in respect of breach of confidentiality obligations, infringement of intellectual property rights, personal injury or death, or data protection breach, neither party shall be liable for any indirect, special or consequential loss. Each party's total aggregate liability under this Agreement shall not exceed the total fees paid or payable in the 12 months preceding the claim.
11. Termination
Either party may terminate this Agreement by giving 90 days' written notice to the other party. The Customer shall remain liable for all fees accrued up to and including the effective date of termination. Upon termination, the Customer's licence to use the Service shall cease immediately.
12. General Provisions
- Entire Agreement: This Agreement, together with the Order Form and Data Processing Agreement, constitutes the entire agreement between the parties.
- Amendment: This Agreement may be amended only by written agreement signed by both parties.
- Severability: If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force.
- Governing Law: This Agreement shall be governed by and construed in accordance with English law, and the parties submit to the exclusive jurisdiction of the English courts.
Signature Block
For and on behalf of BG-Demo Limited
_____________________________
Lewis Kerr Account Executive
Date: 20 Oct 2025
For and on behalf of Fulford Ings Software Limited
_____________________________
Sophie Ling Account Owner
Date: 20 Oct 2025
Unusual terms
As at Fri 9 Oct 2026- 90 days' written notice to terminate by either party
- Fixed 12-month term ending 19 Oct 2026 with no stated auto-renewal