Tamar Crossing Freight - Proposal v1
Documentdraft Tamar Crossing Freight · proposal · draft · 2 Sep 2026
Draft Starter-tier proposal dated 2 Sep 2026 from Sophie Ling. It quotes £28k for year one (subscription plus implementation) and £22k a year from year two, with a four-hour first response and a nightly refresh by 07:00 UK time.
What it says
What this says
As at Fri 9 Oct 2026Draft Starter-tier proposal dated 2 Sep 2026 from Sophie Ling. It quotes £28k for year one (subscription plus implementation) and £22k a year from year two, with a four-hour first response and a nightly refresh by 07:00 UK time.
What it is: an unsigned draft proposal for the Starter tier, covering implementation and the first year of subscription. Sophie Ling, Account Executive, wrote it and says she will send the order form and MSA once the customer gives the go-ahead.
Commits: nothing yet, as a proposal. It sets out "Up to 15 users", four connectors, "Four-hour first response to support requests" and a nightly refresh "by 07:00 UK time, every business day".
Unusual: the scope says a "Four-week programme" but the timeline says go-live is "eight weeks after kickoff". The text does not reconcile the two.
Not settled: the order form target of mid-September has passed and nothing here shows a reply or a signature. The text names no customer contact, availability figure or service credits.
As found in this document
As at Fri 9 Oct 2026- Price£28,000Source: the AI read of this record
- Year one price (subscription + implementation)£28,000Source: the AI read of this record
- Annual subscription from year two£22,000Source: the AI read of this record
- Users includedUp to 15 usersSource: the AI read of this record
- ConnectorsFour system connectors (CRM, call recordings, email, and one additional source)Source: the AI read of this record
- Nightly data refreshby 07:00 UK time, every business daySource: the AI read of this record
- Support first responseFour-hour first response to support requestsSource: the AI read of this record
- Check-insSix-monthly check-ins with our teamSource: the AI read of this record
- ImplementationFour-week programmeSource: the AI read of this record
- BillingSubscription is invoiced in advance and renews 12 months from go-liveSource: the AI read of this record
- Go-liveeight weeks after kickoffSource: the AI read of this record
The document
Body
Tamar Crossing Freight - Proposal v1
Status: Draft Dated: 2 Sep 2026
Executive summary
Tamar Crossing Freight is evaluating B-Glass on the Starter tier to improve visibility over customer and operational communications across your logistics operations.
This proposal covers implementation and the first year of subscription.
Background
Your operations team currently tracks customer conversations, shipment details and inquiries across multiple systems and email. B-Glass will index these sources and let your team search and query all that information in one place.
Scope
Starter tier includes:
- Up to 15 users
- Four system connectors (CRM, call recordings, email, and one additional source)
- Search and chat interface to query all indexed data
- Nightly data refresh by 07:00 UK time, every business day
- Four-hour first response to support requests
- Six-monthly check-ins with our team
Implementation:
- Four-week programme including data audit, connector configuration, testing and handover
- Preparation of admin documentation so your team can manage the system independently
Pricing
Read the whole document (1,733 characters)
| Item | Cost |
|---|---|
| Year one (subscription + implementation) | £28k |
| Annual subscription from year two | £22k |
Prices are exclusive of VAT. Subscription is invoiced in advance and renews 12 months from go-live.
Timeline
- Order form: by mid-September
- Kickoff: late September
- Go-live: eight weeks after kickoff
Next steps
Please confirm:
- The scope and tier are right for your needs
- Your preferred start date
- Any legal contact who should see the master service agreement
Once you give me the go-ahead, I'll send the order form and MSA.
Regards, Sophie
Unusual terms
As at Fri 9 Oct 2026- Four-week implementation but go-live eight weeks after kickoff
- Renewal runs 12 months from go-live, not from signature
- Order form target of mid-September has passed