Pemaquid Analytics - Order Form (signed)
Documentexecuted Pemaquid Analytics · order_form · executed · 2026-03-18
Executed order form signed 18 Mar 2026 for the Growth tier: £50k annual subscription and £12k one-off implementation, term 1 Apr 2026 to 31 Mar 2027. Availability 99.5%, P1 first response 1 business hour, billed annually in advance.
What it says
What this says
Current to 11 Oct 26Executed order form signed 18 Mar 2026 for the Growth tier: £50k annual subscription and £12k one-off implementation, term 1 Apr 2026 to 31 Mar 2027. Availability 99.5%, P1 first response 1 business hour, billed annually in advance.
What it is: an executed order form under the Master Services Agreement, signed by Sophie Ling for BG-Demo and an authorised signatory for Pemaquid Analytics on 18 Mar 2026. It sets out the Growth subscription and implementation purchased.
Commits: "Availability | 99.5%" and "P1 first response | 1 business hour", with a service credit of 10% of one month's fee. Billing is "annual, in advance" with payment "30 days from the invoice date".
Unusual: nothing departs from the standard Growth terms. The £50k subscription is the v2 list price and no discount applies to either line.
Not settled: the customer signatory is not named, so the decision-maker is unknown. The text says only that renewal is handled by the customer success manager ahead of 31 Mar 2027 and sets no notice period or auto-renewal.
As found in this document
Current to 9 Oct 26- Date end31 Mar 2027Source: object_read:doc_087_007
- Date signed18 Mar 2026Source: object_read:doc_087_007
- Date start1 Apr 2026Source: object_read:doc_087_007
- Price£50,000Source: object_read:doc_087_007
- Annual recurring subscription£50,000Source: object_read:doc_087_007
- One-off implementation fee£12,000Source: object_read:doc_087_007
- Total contract value£62,000Source: object_read:doc_087_007
- Billing frequencyannual, in advanceSource: object_read:doc_087_007
- Payment terms30 days from the invoice dateSource: object_read:doc_087_007
- Availability99.5%Source: object_read:doc_087_007
- P1 first response1 business hourSource: object_read:doc_087_007
- Service credit10% of one month's feeSource: object_read:doc_087_007
- Credit basisAvailability onlySource: object_read:doc_087_007
- Implementationeight weeks, up to eight connectorseight weeks, up to eight connectors · Source: object_read:doc_087_007
The document
Body
Pemaquid Analytics - Order Form (signed)
Status: Executed Version: one Signed: 18 Mar 2026
This Order Form is issued under the Master Services Agreement between BG-Demo and Pemaquid Analytics and sets out the subscription and implementation the customer has purchased.
Parties
| Details | |
|---|---|
| Customer | Pemaquid Analytics, Boston |
| Supplier | BG-Demo, London |
| BG-Demo account owner | Jordan Pike |
| BG-Demo customer success manager | Hollie Grieve |
| Tier | Growth |
Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £50k | 0% | £50k | Annual recurring |
| IMP-GROWTH | Implementation – Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | One-off |
Commercial summary
| Item | Amount |
|---|---|
| Annual recurring subscription | £50k |
| One-off implementation fee | £12k |
| Total contract value | £62k |
No discount applies to either line.
Term
| Date | |
|---|---|
| Start date | 1 Apr 2026 |
| End date | 31 Mar 2027 |
Read the whole document (2,794 characters)
The subscription runs from the start date to the end date shown above. Renewal is handled by the customer success manager ahead of the end date.
Billing and payment
- Billing frequency: annual, in advance.
- Payment terms: 30 days from the invoice date.
- All amounts are in pounds sterling (GBP) and exclusive of any applicable taxes.
- The implementation fee is invoiced once and is not part of the annual recurring subscription.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee |
| Credit basis | Availability only |
A service credit is due for a month in which the availability commitment is missed. Data freshness is not a credited measure under the Growth tier.
Scope notes
- The subscription covers the Growth tier allowances for users and connectors, with pages, chat, search, the dashboards builder and quarterly business reviews.
- The implementation covers eight weeks of fixed-fee delivery for up to eight connectors, so that customer success can see each distributor's tickets, usage and renewal calls together.
- Connectors beyond the Growth allowance, additional users and other add-ons are available on request under a separate order.
Signatures
This Order Form is executed on 18 Mar 2026 and, together with the Master Services Agreement, forms the entire agreement for the services listed above.
| Pemaquid Analytics | BG-Demo | |
|---|---|---|
| Signature | Signed | Signed |
| Name | Authorised signatory | Sophie Ling |
| Title | Authorised signatory, Pemaquid Analytics | Account Executive |
| Date | 18 Mar 2026 | 18 Mar 2026 |