Pemaquid Analytics - Master Services Agreement v2
Documentdraft Pemaquid Analytics · contract · draft · 26 Feb 2026
Unsigned draft MSA issued 26 Feb 2026 for the Growth tier: £50k a year plus £12k implementation, 1 Apr 2026 to 31 Mar 2027. It commits to 99.5% availability and a 1 business hour P1 first response. Not binding until both parties sign.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft MSA issued 26 Feb 2026 for the Growth tier: £50k a year plus £12k implementation, 1 Apr 2026 to 31 Mar 2027. It commits to 99.5% availability and a 1 business hour P1 first response. Not binding until both parties sign.
What it is: a draft Master Services Agreement, version 2, issued by Sophie Ling for review by Pemaquid Analytics. It states "This draft is not binding until both parties have signed it."
Commits: Growth tier at £50k recurring and £12k one-off, total contract value £62k, billed annually on 30 days from invoice. Service levels are 99.5% availability and 1 business hour for a P1 first response.
Unusual: credits are "availability only", so a data freshness delay is not credited. Renewal is "by agreement", with no automatic renewal or notice period stated.
Not settled: the data processing terms, the final connector list and the kick-off date are open. Signature blocks are blank, and the evidence does not show an executed copy. The connector go-live period is deferred to an order form not shown here.
As found in this document
As at Fri 9 Oct 2026- Date end31 Mar 2027Source: the AI read of this record
- Date start1 Apr 2026Source: the AI read of this record
- Price£50,000Source: the AI read of this record
- Subscription£50,000 net, recurring, annualSource: the AI read of this record
- Implementation£12,000 one-off, eight weeks, up to eight connectorsSource: the AI read of this record
- Total contract value£62,000Source: the AI read of this record
- Billing frequencyannualSource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
- Availability99.5%Source: the AI read of this record
- First response to a P1 issue1 business hourSource: the AI read of this record
- Nightly refreshComplete before the start of the customer's business day on business daysSource: the AI read of this record
- Service credit10% of one month's fee for each month with an availability breachSource: the AI read of this record
- Connectorsgo live within the period agreed in the order formSource: the AI read of this record
The document
Body
Pemaquid Analytics - Master Services Agreement v2
Status: Draft. Issued 26 Feb 2026 by Sophie Ling, Account Executive, BG-Demo, for review by Pemaquid Analytics. This draft is not binding until both parties have signed it.
Parties
- BG-Demo, the supplier of B-Glass.
- Pemaquid Analytics, Boston, the customer.
Account owner at BG-Demo: Jordan Pike. Customer success manager: Hollie Grieve.
Services and tier
BG-Demo will provide B-Glass on the Growth tier, built and run inside the customer's Snowflake account, together with the implementation described below.
Order lines
| SKU | Description | Type | Quantity | Unit price | Discount | Net amount |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass subscription, Growth tier | Recurring, annual | 1 | £50k | 0% | £50k |
| IMP-GROWTH | Implementation, Growth tier (eight weeks, up to eight connectors) | One-off | 1 | £12k | 0% | £12k |
Total contract value: £62k. Annual recurring amount: £50k.
Term
- Start date: 1 Apr 2026.
- End date: 31 Mar 2027.
Renewal is by agreement. BG-Demo will contact the customer ahead of the end date to discuss renewal.
Read the whole document (2,695 characters)
Billing and payment
- Billing frequency: annual.
- Payment terms: 30 days from invoice.
- Invoices are issued in GBP.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| First response to a P1 issue | 1 business hour |
| Nightly refresh | Complete before the start of the customer's business day on business days |
| Service credit | 10% of one month's fee for each month with an availability breach |
Service credits under this agreement apply to availability only. A delay in data freshness is not credited on the Growth tier.
Connectors
Connectors named in the order form carry a commitment to go live within the period agreed in the order form. The customer will provide access to each source system in good time.
Data and security
The customer's data remains in the customer's own Snowflake account. BG-Demo will access it only to provide, support and improve the service for the customer, and will handle it under the data processing terms that accompany this agreement.
Open points in this draft
- The customer's legal team to confirm the data processing terms.
- The customer to confirm the final list of connectors for the implementation.
- Both parties to agree the kick-off date once the start date is confirmed.
Signatures
For BG-Demo
Sophie Ling, Account Executive
Signature and date are completed at execution.
For Pemaquid Analytics
Authorised signatory of Pemaquid Analytics
Signature, name, title and date are completed at execution.
Unusual terms
As at Fri 9 Oct 2026- Renewal by agreement, no auto-renewal
- Credits for availability only, not freshness
- Nightly refresh deadline not given as a clock time