Carrowkeel Software - QBR
Documentfinal Carrowkeel Software · qbr_deck · final · 2026-07-05
Final quarterly review deck for the Growth subscription, prepared by Marcus Bell on 5 Jul 2026. It states contracted annual recurring revenue of £42k, 40 licensed users and a term ending 14 Aug 2026. It makes no service-level commitments.
What it says
What this says
Current to 13 Oct 26Final quarterly review deck for the Growth subscription, prepared by Marcus Bell on 5 Jul 2026. It states contracted annual recurring revenue of £42k, 40 licensed users and a term ending 14 Aug 2026. It makes no service-level commitments.
What it is: a customer success QBR deck from Marcus Bell, with Sophie Ling named as account owner. It reports usage as "Around eleven" active users against 40 licensed, and one support ticket in the last 30 days.
Commits: nothing contractual. The deck sets internal actions, such as opening the renewal conversation "Well ahead of 14 Aug 2026" and confirming connectors before paperwork is drafted.
Unusual: the deck withholds questions asked and records indexed, saying it will walk through them on the call. The £42k figure is the deck's own statement, not an executed order form.
Not settled: the deck does not say whether the renewal happened, at what price, or on which price book. It is dated before the 14 Aug 2026 term end, so the current position needs checking against the executed order form and invoices.
As found in this document
Current to 9 Oct 26- Date end14 Aug 2026Source: object_read:doc_085_012
- Date renewal14 Aug 2026Source: object_read:doc_085_012
The document
Body
Carrowkeel Software - QBR
Quarterly business review for the Growth subscription. Prepared by Marcus Bell, Customer Success Manager, BB-Demo. Account owner: Sophie Ling. Dated 5 Jul 2026. Status: Final.
Where we are
- Customer since 15 Aug 2025, on the Growth tier.
- Contracted annual recurring revenue: £42k.
- Licensed users: 40.
- Current term ends 14 Aug 2026, so the renewal conversation is the main item for the coming weeks.
- Nothing overdue on invoices.
Usage
| Measure | Position |
|---|---|
| Licensed users | 40 |
| Active users, 30-day average | Around eleven |
| Change against the prior quarter | A small rise, up a couple of percent |
| Direction of travel | Steady and slightly improving |
What this tells us:
- Roughly a quarter of the licensed users are active in a typical month. That is a stable base, not a growing one.
- The licence has plenty of headroom. This is good news if you want to bring more of the customer success team and the agency-group account managers onto the brain.
- It also means the value case rests on a fairly small group of regular users, so it matters who they are and what they ask.
Read the whole document (2,909 characters)
I've pulled the numbers for questions asked and records indexed and will walk through them on the call, rather than put loose figures on a slide.
Value
Carrowkeel bought Growth so customer success can read support tickets, renewals and product usage for each agency group in one place. The review should answer one question: is that working day to day?
- The regular users are using the brain for exactly that view across agency groups.
- Dashboards and pages built by your own team are the best evidence of investment, and we'd like to list the ones people rely on.
- We would like to capture one or two concrete examples from your team of a renewal or an escalation handled faster because the answer was already in the brain.
Issues and support
- One support ticket in the last 30 days.
- No high-priority tickets in the last 30 days.
- No open service credit questions.
- No overdue invoices.
A quiet month on support, with no escalations. Worth confirming on the call that quiet means things are working, and that nobody is quietly working around a gap.
Plan and next steps
| Action | Owner | By when |
|---|---|---|
| Agree who else on the Carrowkeel team should be using the brain, using the unused licences | Marcus Bell with the Carrowkeel team | Before the renewal conversation |
| Collect value examples for the renewal discussion | Marcus Bell | Within the next couple of weeks |
| Open the renewal conversation, including the commercial terms for the next term | Sophie Ling | Well ahead of 14 Aug 2026 |
| Confirm the connectors and sources that matter most for the next term | Marcus Bell | Before the renewal paperwork is drafted |
Happy to jump on a call to go through any of this. Shall we book 30 minutes?
Thanks, Marcus
Unusual terms
Current to 9 Oct 26- Questions asked and records indexed withheld from the slide
- Active users around eleven against 40 licensed