Carrowkeel Software - Order Form (signed)
Documentexecuted Carrowkeel Software · order_form · executed · 2025-08-01
Executed order form signed 1 Aug 2025 for a Growth subscription, 15 Aug 2025 to 14 Aug 2026. Availability 99.5%, P1 first response 1 business hour. Subscription £42k a year after a 5% first-term discount, plus a £12k one-off implementation fee.
What it says
What this says
Current to 13 Oct 26Executed order form signed 1 Aug 2025 for a Growth subscription, 15 Aug 2025 to 14 Aug 2026. Availability 99.5%, P1 first response 1 business hour. Subscription £42k a year after a 5% first-term discount, plus a £12k one-off implementation fee.
What it is: an executed order form under the MSA and the DPA signed on 1 Aug 2025, for the Growth tier. Sophie Ling signed for BB-Demo; the customer signatory is named only as "Authorised signatory".
Commits: "Annual, in advance" billing with "30 days from invoice" payment. Service levels are availability 99.5%, P1 first response of 1 business hour, and a service credit of "10% of one month's fee, for availability only".
Unusual: the 5% discount "applies to the first term only", so the net subscription price changes at renewal. The total contract value of £54k "is not an annual price".
Not settled: the end date of 14 Aug 2026 is before the as-of date, and the document states no renewal terms or auto-renewal. It does not show what replaced it, so renewal status needs checking against later paper and invoices.
As found in this document
Current to 9 Oct 26- Date end14 Aug 2026Source: object_read:doc_085_007
- Date signed1 Aug 2025Source: object_read:doc_085_007
- Date start15 Aug 2025Source: object_read:doc_085_007
- Price£41,800Source: object_read:doc_085_007
- Availability99.5%Source: object_read:doc_085_007
- P1 first response1 business hourSource: object_read:doc_085_007
- Service credit10% of one month's fee, for availability only10% of one month's fee, for availability only · Source: object_read:doc_085_007
- Billing frequencyAnnual, in advanceSource: object_read:doc_085_007
- Payment terms30 days from invoiceSource: object_read:doc_085_007
- Annual recurring subscription£41,800Source: object_read:doc_085_007
- One-off implementation fee£12,000Source: object_read:doc_085_007
- Total contract value£53,800Source: object_read:doc_085_007
- ImplementationImplementation: Growth (eight weeks, up to eight connectors)Implementation: Growth (eight weeks, up to eight connectors) · Source: object_read:doc_085_007
The document
Body
Carrowkeel Software - Order Form (signed)
Status: Executed Signed: 1 Aug 2025
Parties
| Customer | Carrowkeel Software, Dublin |
| Supplier | BB-Demo, London |
| BB-Demo account owner | Sophie Ling, Account Executive |
| BB-Demo customer success manager | Marcus Bell |
This order form is made under the Master Services Agreement between the parties and the Data Processing Agreement signed on 1 Aug 2025.
Term
| Tier | Growth |
| Start date | 15 Aug 2025 |
| End date | 14 Aug 2026 |
| Billing frequency | Annual, in advance |
| Payment terms | 30 days from invoice |
Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain: Growth subscription | 1 | £44k | 5% | £42k | Yes |
| IMP-GROWTH | Implementation: Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No |
Commercial summary
| Annual recurring subscription | £42k |
| One-off implementation fee | £12k |
| Total contract value | £54k |
Read the whole document (2,383 characters)
The discount of 5% applies to the first term only. The total contract value includes the one-off implementation fee and is not an annual price.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee, for availability only |
The nightly refresh follows the standard schedule for every tier. Service credits for this order form relate to availability and not to data freshness.
Implementation
BB-Demo will connect up to the number of connectors named in the implementation line and build the company brain inside the Customer's own Snowflake account. The Customer's customer success team will use the brain to read support tickets, renewals and product usage for each agency group.
General
- Invoices are issued annually in advance and are payable within the payment terms above.
- Any change to this order form must be agreed in writing by both parties.
- This executed order form decides the contracted price and terms for the period shown.
Signatures
| For Carrowkeel Software | For BB-Demo | |
|---|---|---|
| Name | Authorised signatory | Sophie Ling |
| Title | Authorised signatory of the Customer | Account Executive |
| Date | 1 Aug 2025 | 1 Aug 2025 |
Unusual terms
Current to 9 Oct 26- 5% discount on first term only
- Total contract value includes one-off fee and is not an annual price