Carrowkeel Software - Master Services Agreement v2
Documentdraft Carrowkeel Software · contract · draft · 14 Jul 2025
Unsigned draft MSA for the Growth tier, issued 14 Jul 2025. Availability 99.5%, P1 first response 1 business hour, annual subscription £42k after a 5% first-term discount, plus a one-off £12k implementation. Total contract value £54k.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft MSA for the Growth tier, issued 14 Jul 2025. Availability 99.5%, P1 first response 1 business hour, annual subscription £42k after a 5% first-term discount, plus a one-off £12k implementation. Total contract value £54k.
What it is: a draft Master Services Agreement prepared by Sophie Ling for review by Carrowkeel Software. It states "Not binding until signed by both parties" and both signature blocks are empty.
Commits: subscription term 15 Aug 2025 to 14 Aug 2026, billed annually in advance on 30 days from invoice. Service credit is 10% of one month's fee for each month with an availability breach.
Unusual: the 5% discount applies to the first term only. Renewal is only "by agreement of both parties", with no auto-renewal.
Not settled: the data-protection wording for Irish and UK agency data, the named customer signatory and the first connectors list are all open. The document does not show whether an executed copy exists, and any executed order form would override these figures.
As found in this document
As at Fri 9 Oct 2026- Date end14 Aug 2026Source: the AI read of this record
- Date start15 Aug 2025Source: the AI read of this record
- Price£41,800Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Nightly refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee for each month with an availability breachSource: the AI read of this record
- Subscription price£41,800 annual, after 5% discount on £44,000Source: the AI read of this record
- Implementation fee£12,000 one-offSource: the AI read of this record
- Billing frequencyannual, in advanceSource: the AI read of this record
- Payment terms30 days from the invoice dateSource: the AI read of this record
- Term15 Aug 2025 to 14 Aug 2026Source: the AI read of this record
The document
Body
Carrowkeel Software - Master Services Agreement v2
Status: Draft. Prepared by Sophie Ling, Account Executive, BG-Demo, for review by Carrowkeel Software. Issued 14 Jul 2025. Not binding until signed by both parties.
Parties
| Party | Role |
|---|---|
| BG-Demo | Supplier of B-Glass, run inside the customer's own Snowflake account |
| Carrowkeel Software | Customer, a Dublin vendor of lettings and property-management software |
Account owner at BG-Demo: Sophie Ling. Customer success manager: Marcus Bell.
Purpose
Carrowkeel Software is buying the Growth tier so that its customer success team can read support tickets, renewals and product usage per agency group in one place. This agreement sets out the subscription, the one-off implementation and the service levels that apply.
Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £44k | 5% | £42k | Yes, annual |
| IMP-GROWTH | Implementation: Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No, one-off |
Read the whole document (3,094 characters)
Total contract value: £54k, made up of the annual subscription of £42k and the one-off implementation fee of £12k.
The discount of 5% applies to the first term only.
Term
- Start date: 15 Aug 2025.
- End date: 14 Aug 2026.
- The subscription renews only by agreement of both parties. BG-Demo's customer success manager will open the renewal conversation ahead of the end date.
Billing and payment
- Billing frequency: annual, in advance.
- The implementation fee is invoiced once, separately from the subscription.
- Payment terms: 30 days from the invoice date.
- All amounts are in GBP and exclude any applicable taxes.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month with an availability breach |
Service credits are given for availability only. A brain answering on stale data was still available, so data freshness is not a credit basis under the Growth tier.
Scope of the Growth tier
The subscription covers the Growth user and connector allowances, pages, chat and search, the dashboards builder and quarterly business reviews. Connectors named in the implementation line are commissioned during the implementation period.
Open points in this draft
- Carrowkeel Software's legal team has yet to confirm the data-protection wording for Irish and UK agency data.
- The named customer signatory has not yet been confirmed.
- The list of connectors to be configured first is to be agreed between Sophie Ling and the customer before signature.
Signatures
This block is for completion once the draft is agreed.
| For BG-Demo | For Carrowkeel Software |
|---|---|
| Sophie Ling, Account Executive | Authorised signatory |
| Signature: not yet signed | Signature: not yet signed |
| Date: not yet signed | Date: not yet signed |
Unusual terms
As at Fri 9 Oct 2026- 5% first-term discount
- Renews only by agreement of both parties
- Credits for availability only, not freshness