Qasr Daleel Facilities Management - Security Questionnaire
Documentfinal Qasr Daleel Facilities Management · security questionnaire · final · 30 Apr 2026
Completed security questionnaire for Qasr Daleel Facilities Management, written by Theo Gallagher on 30 Apr 2026 and marked final. It describes Enterprise tier controls and service levels in general terms and states no figures other than the 07:00 refresh and a thirty-minute P1 response.
What it says
What this says
As at Fri 9 Oct 2026Completed security questionnaire for Qasr Daleel Facilities Management, written by Theo Gallagher on 30 Apr 2026 and marked final. It describes Enterprise tier controls and service levels in general terms and states no figures other than the 07:00 refresh and a thirty-minute P1 response.
What it is: a nine-question Enterprise Security Assessment answered by Theo Gallagher, Solutions Engineer at BG-Demo, dated 30 Apr 2026, version 1, status Final. It supports a security review for an Enterprise buyer.
Commits: it says data sits "In your own Snowflake account, in your region", that the refresh finishes "by 07:00 your local time on business days", and that Enterprise "commits to a thirty-minute response for critical incidents".
Unusual: nothing off the standard Enterprise terms. Availability is described only as "a higher availability service level than Growth", with no percentage.
Not settled: it is a questionnaire, not a contract. It states no price, no signature, no service credit amount and no start or renewal date, so the executed order form governs contracted terms.
As found in this document
As at Fri 9 Oct 2026- Data refreshThe brain refreshes every night, with the complete refresh finishing by 07:00 your local time on business days.Source: the AI read of this record
- P1 response timeEnterprise tier commits to a thirty-minute response for critical incidents.Source: the AI read of this record
- AvailabilityEnterprise tier includes a higher availability service level than Growth, with service credits for shortfalls.Source: the AI read of this record
- Sandboxthe Sandbox is included in Enterprise tier for safe testing of changes.Source: the AI read of this record
- SupportEnterprise tier includes an assigned executive sponsor and premium support.Source: the AI read of this record
Body
Qasr Daleel Facilities Management, Security Questionnaire
Completed by: Theo Gallagher, Solutions Engineer, BG-Demo Date: 30 Apr 2026 Version: 1 Status: Final
Enterprise Security Assessment
| Question | Answer |
|---|---|
| Where is data stored? | In your own Snowflake account, in your region. You own all customer data. |
| How is data protected? | Snowflake encryption secures data at rest and in transit. You control the encryption keys. |
| Who manages user access? | You do, through your identity provider. Enterprise tier supports SSO and SCIM for user management at scale. |
| Are all queries logged? | Yes, all queries are logged in your Snowflake account for complete audit and compliance. |
| How frequently is data refreshed? | The brain refreshes every night, with the complete refresh finishing by 07:00 your local time on business days. |
| What availability is committed? | Enterprise tier includes a higher availability service level than Growth, with service credits for shortfalls. |
| What is the P1 response time? | Enterprise tier commits to a thirty-minute response for critical incidents. |
| Can we isolate a test environment? | Yes, |
Read the whole document (1,436 characters)
the Sandbox is included in Enterprise tier for safe testing of changes. | | Is there dedicated support? | Yes, Enterprise tier includes an assigned executive sponsor and premium support. |
Status: Final Tier: Enterprise