Ivelbridge Software - Security Questionnaire
Documentfinal Ivelbridge Software · security questionnaire · final · 16 Sep 2026
Completed security questionnaire dated 16 Sep 2026 for Ivelbridge Software's evaluation of the Growth tier. It quotes 99.5% uptime, four-hour first response for priority issues, and a nightly refresh by 07:00 UK time. It states no price.
What it says
What this says
As at Fri 9 Oct 2026Completed security questionnaire dated 16 Sep 2026 for Ivelbridge Software's evaluation of the Growth tier. It quotes 99.5% uptime, four-hour first response for priority issues, and a nightly refresh by 07:00 UK time. It states no price.
What it is: a BG-Demo answer sheet on encryption, access, residency, availability, refresh, incident response and compliance. It was completed on 16 Sep 2026 and covers the platform as of that date; Theo Gallagher is the resolved author.
Commits: "99.5% uptime, with four-hour first response for priority issues" and a nightly refresh "by 07:00 UK time each business day". Security incidents get a response "within thirty minutes of notification".
Unusual: the four-hour priority response matches the Starter level in the company brief, not the one-hour Growth level. The sheet defers to the order form ("Details confirmed in your order form").
Not settled: the document names no price, term or connector dates. It does not show an executed order form, and it says Ivelbridge Software may request further clarifications before committing.
As found in this document
As at Fri 9 Oct 2026- Availability99.5% uptimeSource: the AI read of this record
- Priority issue first responsefour-hour first response for priority issuesSource: the AI read of this record
- Service creditsService credits apply if we fall short.Source: the AI read of this record
- Data refreshnightly refresh by 07:00 UK time each business daySource: the AI read of this record
- Security incident responseresponds within thirty minutes of notificationSource: the AI read of this record
- Data in transitTLS 1.2 or higherSource: the AI read of this record
The document
Body
Ivelbridge Software - Security Questionnaire
Completed: 16 Sep 2026
Overview
This questionnaire captures the security and compliance controls relevant to Ivelbridge Software's evaluation of BG-Demo for the Growth tier.
Responses
| Control Area | Question | Answer |
|---|---|---|
| Data Encryption | Does BG-Demo encrypt data in transit and at rest? | Yes. All data in transit uses TLS 1.2 or higher. Data at rest is encrypted within your Snowflake account using Snowflake's native encryption. We do not hold encryption keys; Snowflake manages key rotation. |
| Access Control | How are user permissions managed? | BG-Demo supports role-based access control within the Growth tier. Admins define which teams and users can access which datasets and dashboards. All access is logged for audit purposes. |
| Data Residency | Where is my data stored? | Your data remains in your own Snowflake account, in your chosen AWS region. BG-Demo runs as a compute layer within your account. No data leaves your control. |
| Availability | What availability do you guarantee? | 99.5% uptime, with four-hour first response for priority issues. Service credits apply if we fall short. Details confir |
Read the whole document (1,992 characters)
med in your order form. | | Data Refresh | How current is the data in the brain? | The brain completes a nightly refresh by 07:00 UK time each business day. Data freshness depends on your source systems sending timely updates. | | Incident Response | What happens if there is a security issue? | Our security team responds within thirty minutes of notification. We maintain a published incident response process. | | Compliance | Does BG-Demo hold security certifications? | We are ISO 27001 certified. Your Snowflake account remains responsible for its own compliance posture; BG-Demo operates within that scope. |
Sign-Off
This questionnaire reflects the platform as of 16 Sep 2026. Ivelbridge Software may request further clarifications or controls before committing to an order form.
Unusual terms
As at Fri 9 Oct 2026- Four-hour priority response differs from Growth standard of one business hour