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Hollowmere Care Group - QBR

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Hollowmere Care Group · QBR deck · final · 28 Sep 2026

A BG-Demo quarterly business review deck for an Enterprise customer, prepared 28 Sep 2026 by Hollie Grieve. It reports £120k contracted annual recurring revenue, 170 licensed users and a contract end of 31 Mar 2027. It is a review, not a contract.

What it says

What this says

As at Fri 9 Oct 2026

A BG-Demo quarterly business review deck for an Enterprise customer, prepared 28 Sep 2026 by Hollie Grieve. It reports £120k contracted annual recurring revenue, 170 licensed users and a contract end of 31 Mar 2027. It is a review, not a contract.

What it is: a customer-facing QBR deck from Hollie Grieve, Customer Success Manager, with Matteo Ricci named as account owner. It states "Customer since 1 Apr 2026, Enterprise tier."

Commits: it sets no service terms of its own. It restates the Enterprise first-response level and the 07:00 nightly refresh as an expectation, and lists next-quarter actions for Hollie and Matteo.

Unusual: adoption is described only as "a fraction of the licensed users", with no figures. The deck flags reliance on a small number of heavy users and the risk of a silent connector break.

Not settled: it gives no ticket response times, no usage counts and no value measures. The £120k figure is the deck's own statement of contracted revenue and should be checked against the executed order form. Renewal is described only as "some months away".

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

As found in this document

As at Fri 9 Oct 2026

Date end31 Mar 2027
Date start1 Apr 2026
Nightly refreshexpected to complete by 07:00 on business days
High priority ticketshandled under the Enterprise service level for first response
Contract end31 Mar 2027

Body

Hollowmere Care Group - QBR

Quarterly business review, prepared 28 Sep 2026 Presented by Hollie Grieve, Customer Success Manager, BG-Demo Account owner: Matteo Ricci

Where we are

Customer since 1 Apr 2026, Enterprise tier.
Contracted annual recurring revenue: £120k.
Licensed users: 170.
Contract end: 31 Mar 2027.
No overdue invoices.

Adoption

Active users have risen sharply compared with the prior quarter, as teams moved on from the initial rollout group.
The average number of active users in the last month is still a fraction of the licensed users, so there is clear headroom for wider adoption across the homes.
Use is strongest where a named champion has encouraged colleagues to ask the brain rather than check each system by hand.

Discussion: which teams and homes should be next.

Value

Home-level pages now bring family and commissioner contact, incidents and fee invoices together for each home.
Central teams can answer cross-home questions without waiting for a manual report.
We would like to agree with Hollowmere two or three measures of value to track from here, so the case is clear at renewal.

Support and service

Read the whole document (2,506 characters)

Three tickets in the last thirty days, two of them high priority.
Both high priority tickets have been handled under the Enterprise service level for first response.
The nightly refresh is expected to complete by 07:00 on business days; we will confirm freshness on the homes that matter most to the central team.

Discussion: whether any recurring themes in the tickets point to a source system change at Hollowmere.

Risks to watch

Reliance on a small number of heavy users; we want questions asked from more people and more homes.
Source changes in individual homes can break a connector without anyone noticing, so we will keep an eye on records indexed.
Renewal is some months away, and the value case should be settled well before the renewal notice.

Plan for the next quarter

Action	Owner	Timing
Run training for teams not yet using the brain	Hollie Grieve	Next month
Agree value measures with Hollowmere sponsor	Hollie Grieve	Before the next review
Review ticket themes and connector health	Hollie Grieve with BG-Demo support	Ongoing
Commercial check-in on user growth and renewal	Matteo Ricci	Ahead of the renewal notice

Thank you

Questions and feedback welcome. Hollie Grieve will follow up with notes after the session.

Documentsmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.