Hollowmere Care Group - Order Form (signed)
Documentexecuted Hollowmere Care Group · order form · executed · 27 Mar 2026
Executed Enterprise order form under the MSA, running 1 Apr 2026 to 31 Mar 2027. It states availability of 99.9%, P1 first response of 0.5 hours, and annual recurring charges of £120k plus a one-off £30k implementation fee.
What it says
What this says
As at Fri 9 Oct 2026Executed Enterprise order form under the MSA, running 1 Apr 2026 to 31 Mar 2027. It states availability of 99.9%, P1 first response of 0.5 hours, and annual recurring charges of £120k plus a one-off £30k implementation fee.
What it is: an executed order form signed on 27 Mar 2026 by an authorised signatory for Hollowmere Care Group and by Matteo Ricci for BG-Demo. It states that "this executed Order Form applies" where it differs from any proposal or earlier draft.
Commits: Enterprise tier with 99.9% availability, 0.5 hours P1 first response and credits of "10% of one month's fee for each month with a breach", on availability and data freshness. Billing is quarterly in advance, payable 30 days from invoice.
Unusual: a 10% discount on the subscription line, first term only, and implementation covering up to twelve connectors.
Not settled: the signatory's name and personal role are not given, and no renewal notice period or connector go-live dates are stated. The text does not say whether the term auto-renews.
As found in this document
As at Fri 9 Oct 2026- Date end31 Mar 2027Source: the AI read of this record
- Date signed27 Mar 2026Source: the AI read of this record
- Date start1 Apr 2026Source: the AI read of this record
- Price£120,500Source: the AI read of this record
- TierEnterpriseSource: the AI read of this record
- Availability99.9%Source: the AI read of this record
- P1 first response0.5 hoursSource: the AI read of this record
- Service credits10% of one month's fee for each month with a breachSource: the AI read of this record
- Credit basisAvailability and data freshnessSource: the AI read of this record
- Nightly refreshexpected to complete by 07:00 customer local time on business daysSource: the AI read of this record
- Annual recurring charges£120,500Source: the AI read of this record
- One-off implementation fee£30,000Source: the AI read of this record
- Total contract value£150,500Source: the AI read of this record
- Billing frequencyQuarterlySource: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
The document
Body
Hollowmere Care Group - Order Form (signed)
Status: Executed
Signed on: 27 Mar 2026
This Order Form is issued under the Master Subscription Agreement between BG-Demo and Hollowmere Care Group. Where this Order Form differs from any proposal or earlier draft, this executed Order Form applies.
Parties
| Role | Party |
|---|---|
| Customer | Hollowmere Care Group, Leeds, United Kingdom |
| Supplier | BG-Demo, London, United Kingdom |
| BG-Demo account owner | Matteo Ricci |
| BG-Demo customer success manager | Hollie Grieve |
Tier and term
| Item | Detail |
|---|---|
| Tier | Enterprise |
| Subscription start date | 1 Apr 2026 |
| Subscription end date | 31 Mar 2027 |
| Billing frequency | Quarterly |
| Payment terms | 30 days from invoice |
| Currency | GBP |
Order lines
Read the whole document (2,870 characters)
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-ENTERPRISE | B-Glass - Enterprise | 1 | £125k | 10% | £112k | Yes |
| ADD-USERS-10 | Additional 10 users | 2 | £4,000 | 0% | £8,000 | Yes |
| IMP-ENTERPRISE | Implementation - Enterprise (twelve weeks, security review, up to twelve connectors) | 1 | £30k | 0% | £30k | No |
Commercial summary
| Measure | Amount |
|---|---|
| Annual recurring charges (subscription and additional users) | £120k |
| One-off implementation fee | £30k |
| Total contract value | £150k |
The discount applies to the first term only. The annual recurring charges are the two recurring lines above: £112k plus £8,000.
Service levels
| Service level | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | 0.5 hours |
| Service credits | 10% of one month's fee for each month with a breach |
| Credit basis | Availability and data freshness |
The nightly refresh is expected to complete by 07:00 customer local time on business days. As an Enterprise customer, Hollowmere Care Group is credited for both availability and data freshness.
Scope notes
- The brain is built and run inside the Customer's own Snowflake account.
- Implementation includes security review support and covers connectors up to the number stated in the implementation line.
- The purpose of the deployment is to give the Customer a view of family and commissioner contact, incidents and fee invoices for each home.
- Personal data is processed under the Data Processing Agreement signed on the same date.
Billing
BG-Demo will invoice the recurring charges quarterly in advance from 1 Apr 2026 and the implementation fee as set out in the Master Subscription Agreement. Invoices are payable within 30 days.
Signatures
| For Hollowmere Care Group | For BG-Demo | |
|---|---|---|
| Name | Authorised signatory | Matteo Ricci |
| Title | Authorised signatory of Hollowmere Care Group | Account Executive |
| Date | 27 Mar 2026 | 27 Mar 2026 |
Unusual terms
As at Fri 9 Oct 2026- 10% discount on subscription, first term only
- implementation covers up to twelve connectors
- two additional 10-user packs