Haddon Rook Logistics / BB-Demo – Check In

Check-in with champion Spencer Gaunt ten days before the 26 Oct 2026 renewal call. The Starter renewal moves from £21k to £22k (5.3%), and Janice Haddon has not replied to the 8 Oct 2026 outreach.

Context: The account assessment rates Haddon Rook Logistics as Watch. Usage is steady and both invoices were paid within terms, so the exposure is price and paper rather than value. The most recent call notes on record date from onboarding in early 2026.

Approach: Open on value. Spencer's stated goal was one view of calls, invoices and delivery notes, and 2026-09 shows 818 questions from 12 active users. The renewal plan has Tom Ashdown sending written terms to Janice by 16 Oct 2026; confirm they have gone before previewing the £22k price.

Watch for: Push-back on the end of the 5% first-term discount. Ask why three connectors are configured when four were confirmed live on 6 Feb 2026. Also ask about the recent data freshness ticket, and note that Tyler Brookes is the only active admin.

AI · claude-opus-5-5 · 14 Oct 2026