Clashmore Recruitment / BB-Demo – Check In
Callcompleted
Clashmore Recruitment · 2026-03-11 14:30
Deirdre Barry at Clashmore Recruitment reported growing use, asked for a food-science team walk-through and asked whether candidate records can be connected. Elena Novak confirmed the contract at £19k a year and owes a written answer.
What was said
What this says
Current to 13 Oct 26Deirdre Barry at Clashmore Recruitment reported growing use, asked for a food-science team walk-through and asked whether candidate records can be connected. Elena Novak confirmed the contract at £19k a year and owes a written answer.
What happened: Elena Novak held a check-in with Deirdre Barry on 11 Mar 2026. Cian, who decides on cost, was not on the call.
Customer view: Deirdre's nudging after the January call got more consultants using the brain. She is within the 15 licensed users and wants a plain answer she can pass to Cian.
Commercial: Elena confirmed the contract at £19k a year and said Lewis would contact Cian about the renewal ahead of 18 Sep 2026. The request to add candidate history may need a new connector on the plan.
Watch: The evidence does not show whether the renewal conversation took place. Elena still owes the written answer on candidate records and the food-science session slots.
Themes
Current to 9 Oct 26Theme
Usage growth and candidate data
Importance
upsell
Sentiment
positive
Voice
champion
Who was there
BB-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
Current to 9 Oct 26- Elena Novak to send the note on the overnight refresh and how to phrase client questions.
- Elena Novak to propose two or three slots for a food-science team session.
- Elena Novak to check whether candidate records can be connected and reply to Deirdre in writing.
Risks
Current to 9 Oct 26- Cian, who asks about cost, was not on the call and the renewal conversation relies on Deirdre relaying it.
- The candidate-records request may not be connectable on the current plan, so a vague answer could disappoint.
Opportunities
Current to 9 Oct 26- Connecting candidate records would deepen use across the consultants, subject to connector limits on the plan.
- A walk-through could bring the food-science team into regular use.
Transcript
Deirdre Barry NoneHello, hello. Can you hear me? I'm in the small meeting room, so it might echo.
Elena Novak NoneGood afternoon, Deirdre. I can hear you well, no echo at all.- Deirdre Barry NoneGrand. Quick one before we start, one of the consultants just asked me if she can see a client's placements next to the open roles on the same page. Can the consultants see that?
- Elena Novak NoneYes, they can. Roles, placements and invoices for a client can be asked about together, and I can show you the phrasing that works best. We will come to that. First, as I mentioned in my email, I have three points. One, how usage has moved. Two, the question you raised last month. Three, what you would like from us before the summer. Does that suit?
- Deirdre Barry NoneSuits me fine.
- Elena Novak NoneUsage first. Since the last quarter, active use has grown by a little over half. On an average day it is nearly four people. The growth is spread over more consultants than before, which is the encouraging part.
- Deirdre Barry NoneThat'd be the nudging. I sent a note round after the January call and a few of them finally got going.
- Elena Novak NoneThat is very clear in the figures. You are still well within the 15 licensed users, so there is nothing you need to do about seats.
- Deirdre Barry NoneGood, because Cian would ask me what that costs and I'd have no answer.
- Elena Novak NoneTo confirm, the contract is £18,525 a year and nothing changes it before renewal. Lewis will contact Cian about the renewal ahead of 18 Sep 2026, so you do not need to raise it yourselves.
- Deirdre Barry NoneGrand. I'll tell him it's coming and he's not to panic.
- Elena Novak NonePoint two. We had one ticket in the last month, yours. I wanted to check that the answer fully covered what you needed.
- Deirdre Barry NoneAh, that was me being lazy. It was a how-to, I hadn't read the guide. The answer was fine. Well, almost. I still don't totally get why the invoice totals sometimes look a day behind.
- Elena Novak NoneThat is a sensible question. The brain refreshes overnight, and the refresh is complete by 07:00 your time on business days. So if an invoice is raised in the afternoon, it will appear the next morning, not straight away.
- Deirdre Barry NoneAh, that makes sense. So if a consultant's ringing a client at nine, they've got yesterday's invoices, not this morning's.
- Elena Novak NoneExactly. And I will make sure that I add that line to the written notes, so that you can pass it to the team.
- Deirdre Barry NonePlease. Save me explaining it ten times.
- Elena Novak NoneOf course. Now point three. Is there anything you would like to see before the summer? A new source connected, a new team, anything of that kind?
- Deirdre Barry NoneTwo things, really. One, the food-science team are keen. They don't use it much yet, and I think it's because their clients are the odd ones, smaller and a bit all over the place. Could you do a short walk-through with them?
- Elena Novak NoneYes, with pleasure. A short session with that team, showing them their own clients, is a good idea. I will propose two or three slots and you can choose.
- Deirdre Barry NoneBrilliant. And two, can we get the candidate side in there? I mean, the consultants would love to see a candidate's history alongside the client. I know it's maybe a different kind of thing.
- Elena Novak NoneI do not want to promise something I have not checked. What I can say is that it depends on which system holds the candidate records and whether it is one that can be connected on your plan. I will check with my colleagues and give you a written answer, as agreed.
- Deirdre Barry NoneThat's all I ask. I don't understand the technical side anyway, so you tell me what's possible and I'll tell Cian.
- Elena Novak NoneThat is fair. I will keep the answer plain.
- Deirdre Barry NoneGrand, that's everything from me, I think. Oh, and the consultant's question from the start, how do I tell her to ask it?
- Elena Novak NoneShe can simply ask for the client name and say she wants the open roles, the placements and the invoices together. If the answer is too long, she can narrow it by asking for the last placement only.
- Deirdre Barry NoneLovely. I'll send her that now.
- Elena Novak NoneThen to summarise the actions. One, I will send you the note on the overnight refresh and how to phrase client questions. Two, I will propose slots for a session with the food-science team. Three, I will check whether candidate records can be connected, and write to you. Is that right?
- Deirdre Barry NoneThat's it exactly. Thanks a million, Elena.
- Elena Novak NoneThank you, Deirdre. Kind regards, and goodbye for now.
- Deirdre Barry NoneBye now, talk soon.
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