Ashwell Mercer Interiors / BG-Demo – Check In
Callcompleted
Ashwell Mercer Interiors · 19 Aug 2026 10:15
Administrators from Kelland Brooke Restructuring said they will not adopt the Growth contract or renew. User access ends on Saturday 22 August 2026, with a client records export and one undisputed overdue invoice to claim.
What was said
What this says
As at Fri 9 Oct 2026Administrators from Kelland Brooke Restructuring said they will not adopt the Growth contract or renew. User access ends on Saturday 22 August 2026, with a client records export and one undisputed overdue invoice to claim.
What happened: Alistair Penrose joined as joint administrator and stated that the contract is not adopted beyond its current term and there will be no renewal. Amara Obi, new to the account, agreed an export of each client's records and the end of user access.
Customer view: Sunil Kapoor said the connectors loaded and the nightly refresh ran, with records indexed flat because nobody is creating new projects. Debbie Rowntree confirmed the overdue BG-Demo invoice is not in dispute.
Commercial: The £44k Growth subscription ends with the order form on 22 Aug 2026 and the renewal on 23 Aug 2026 will not be taken up. Alistair said BG-Demo should submit a statement of claim for the invoice.
Watch: The administrators asked for a statement that no further charges accrue, which Amara will check with finance. The evidence does not show whether the written confirmation was sent.
Themes
As at Fri 9 Oct 2026Theme
Administration, no renewal, handover
Importance
cancellation
Sentiment
negative
Voice
decision-maker
Who was there
BG-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
As at Fri 9 Oct 2026- Amara Obi sends one email covering end of access, the export arrangement and the open invoice, copied to Priya Raman.
- Alistair Penrose confirms in writing by the end of the week that the contract is not adopted and there is no renewal.
- BG-Demo finance submits the statement of claim once Debbie Rowntree sends the ledger entry, and credentials are removed only after receipt is confirmed.
Risks
As at Fri 9 Oct 2026- The Growth subscription will not renew, so the account's recurring revenue ends with the term.
- One overdue BG-Demo invoice can only be recovered through a statement of claim in the administration.
- The administrators want a no-further-charges statement that finance has not yet confirmed.
Transcript
Amara ObiHello? Can everyone hear me? I'm never sure if the audio's picking up on this headset.
Sunil KapoorYes, loud and clear. Morning, Amara.
Debbie RowntreeMorning. Sorry, I'm just getting my camera to behave. Is Mr Penrose on yet?
Alistair PenroseGood morning. Alistair Penrose, here in my capacity as joint administrator of Ashwell Mercer Interiors, from Kelland Brooke Restructuring. I can hear you all.- Amara ObiBrilliant, thank you all for making the time. I'm Amara Obi, customer success manager at BG-Demo. I should say up front that I've only picked up this account recently, so I've been leaning on the records rather than on any history with you. Is that all right?
- Sunil KapoorThat's fine. I've been the admin on our side since we went live, so I can fill in the gaps.
- Alistair PenroseFor the record, the purpose of this call, as I understand it, is to deal with the position on the BG-Demo subscription and to agree how the company's records are handed over. I will not be discussing the company's prospects.
- Amara ObiUnderstood, and that's exactly what I'd like to cover. Three things, really. Where the account is today, how we get each client's records out to you, and what happens on Saturday 22 August 2026 when access ends. Then anything open on the money side.
- Alistair PenroseThat is a fair agenda.
- Amara ObiSo, here's what the numbers say. You're on Growth, forty licensed users, forty-four thousand a year, and you joined us on 23 August 2024. Over the last thirty days the brain has had about two people active on average, which is roughly half what it was the previous quarter.
- Sunil KapoorYes, that's about right. Two of us, really. Me and one of the project coordinators, and she's mostly in the variations pages.
- Debbie RowntreeI haven't been in much since the appointment. Honestly, there hasn't been the time.
- Amara ObiNo, completely understandable. I'm not raising it as a criticism. I'd just rather say it out loud than let it sit in a chart. And there have been no tickets in the last month either, so nothing's broken that you've told us about.
- Sunil KapoorNothing's broken. The nightly refresh has been running. I checked the connectors on Monday and they all loaded.
- Amara ObiGood. That matters, because the export will only be as good as the last refresh.
- Alistair PenroseCould I ask you to set out the contractual position, Ms Obi, so that the record is clear?
- Amara ObiOf course. The order form runs to 22 August 2026, and the renewal date on our side is 23 August 2026. The annual contracted value is forty-four thousand, and that matches what's been invoiced. So there's no mismatch between the order form and the invoices.
- Alistair PenroseThank you. For the avoidance of doubt, the administration does not adopt that contract beyond its current term, and there will be no renewal. I will confirm that in writing.
- Amara ObiOkay. Yes, if you could send that to me directly, that's helpful, and I'll make sure it's on the account so nobody on our side sends a renewal notice by accident.
- Alistair PenroseI will do so by the end of the week.
- Amara ObiThank you. Right, the export. Sunil, can I check how you'd like to see it laid out? The brief I have is one set of records per client.
- Sunil KapoorYes. One folder per client, and inside each the projects, the variations, the call records and the invoices. And a client list at the top that ties to the ledger.
- Amara ObiWho else should have access to what lands? I mean on the administrators' side.
- Alistair PenroseMyself and one colleague at Kelland Brooke. I would ask that nothing is sent to individual members of staff.
- Debbie RowntreeCan I check, would credit control still be able to see the client records after Saturday?
- Amara ObiNot through the brain, no. User access ends on Saturday 22 August 2026. But the data sits in your own Snowflake account, because that's how we're built, so the administrators decide who holds it afterwards.
- Sunil KapoorWhich project code do we use as the key? Because the commercial system and the project system don't always agree on client names.
- Amara ObiThat's the thing I wanted to ask you. How do they differ?
- Sunil KapoorSo, a client can appear twice. Once under the parent company and once under the site contact. The brain joins them, I set that up in the first weeks, but if you export by raw name you'd get duplicates. I'd want to export on the joined client list.
- Amara ObiGood, then let's do that. One client, one record. I'll write that into the export note so there's no ambiguity.
- Sunil KapoorAnd I'll reconcile it against the ledger before it goes. If a total doesn't tie, I'll flag it rather than send it.
- Alistair PenroseThat is acceptable, provided the reconciliation is documented. I will need to be able to show creditors what each client record represents.
- Sunil KapoorI'll put a short note at the top of each folder. Bullets, nothing fancy.
- Alistair PenroseBefore we go further, may I ask whether the export will contain everything the brain holds for a client, or only a selection?
- Amara ObiEverything indexed for that client from the connected systems. It isn't the source systems themselves, so if something was never connected, it won't be in there. Sunil will know better than me what that covers.
- Sunil KapoorProject, commercial and finance are all connected. Site photos and anything people kept on their own drives, that's not in there. I'd rather say that now than have someone assume it is.
- Alistair PenroseThat is noted. I will record the limitation.
- Debbie RowntreeCan I ask whether the call records are included? Credit control used those quite a bit, the notes from chasing clients. Is it just text?
- Amara ObiYes, the transcripts and the call summaries are text, so they're small. They'd sit in each client's folder with the rest.
- Sunil KapoorThat'll be fine. I'll check the call records link to the right client, though. Some were logged under the site contact.
- Amara ObiThat's the same duplicate issue, so the joined client list should catch it. Shout if it doesn't.
- Sunil KapoorGive me a second, I'm just opening the connector page.
- Sunil KapoorRight. All the connectors show loaded as of last night. Records indexed haven't moved much for a couple of weeks, which makes sense, nobody's creating new projects. So the export will be basically as things stood at the appointment, plus the last few weeks.
- Amara ObiThat's useful, thank you. So we're not chasing a stale feed, it's just a quiet company.
- Debbie RowntreeQuiet is one way of putting it.
- Amara ObiSorry, I didn't mean it lightly.
- Debbie RowntreeNo, no, you're fine. It is what it is.
- Alistair PenroseIf I may, I would like to return to the question of access, and who holds credentials until Saturday 22 August 2026.
- Amara ObiSure. Right now there are forty licences and a couple of people using them. My suggestion is nobody new gets added, and on Saturday we close it. If you want a list of who had access, I can pull that together with the export note.
- Alistair PenroseA list of users and their last access would be of assistance to the record.
- Sunil KapoorI can produce that. It's on the admin page. Names, roles, last log in.
- Amara ObiIs there anything people are still using it for this week that we should know about? I don't want to cut it off under someone mid-task.
- Sunil KapoorThe coordinator's finishing a variations report for one client. She should be done tomorrow, I think. I'll ask her.
- Amara ObiLovely. Now, the money side. Debbie, I think you wanted to raise something.
- Debbie RowntreeYes, give me a moment, I've got the ledger open on the other screen.
- Debbie RowntreeSorry about that. There's one BG-Demo invoice showing as overdue on our ledger, and I don't know what I'm meant to do with it, given the appointment.
- Alistair PenroseMs Rowntree, I will answer that. The administration cannot pay a pre-administration debt outside the process. BG-Demo should submit a statement of claim and it will be dealt with in the ordinary way.
- Amara ObiUnderstood. I'll pass that to our finance team today with the details for the statement of claim. I'm not going to chase it on this call.
- Debbie RowntreeI'll put together the ledger entry for it so they don't have to dig. Is that okay?
- Alistair PenroseThat would be helpful. Please copy me.
- Amara ObiWill do. And just so it's said, our records show that invoice and the order form agree. There's no query from our side on the amount.
- Debbie RowntreeNo, it's not in dispute. It was simply unpaid when everything stopped.
- Alistair PenroseUnderstood. It will be recorded as such.
- Amara ObiOkay. Let me come back to the handover itself. How would you like it delivered, Alistair? We can use a secure transfer, and the files would be plain exports that anyone can open.
- Alistair PenroseA secure transfer to my colleague and myself is appropriate. I would also want a manifest listing what has been sent, so that receipt can be confirmed against it.
- Sunil KapoorI can do the manifest. One line per file, with the client and a row count. That way you can see if anything's short.
- Alistair PenroseThat would be ideal.
- Debbie RowntreeWill the invoices in there match what's in our finance system? Only I'm the one who'll get asked.
- Sunil KapoorThey should. That's the whole point of the reconcile. But I'll be honest, if there's a credit note posted late, it might show differently. I'll list any difference rather than smooth it over.
- Debbie RowntreeThat's all I need. Thanks, Sunil.
- Amara ObiAlistair, one question for the record. After Saturday, who's your contact at BG-Demo?
- Alistair PenroseI would be grateful if you would name one person, and one only.
- Amara ObiMe, for the handover. Priya Raman looks after the commercial side of the account, so she'll be copied on the written confirmations. But day to day, it's me.
- Alistair PenroseThank you. I will address correspondence to you.
- Sunil KapoorOne thing on our side. Once the export's confirmed, I'll want to remove the connector credentials from the project and finance systems. I don't want service accounts left lying around.
- Amara ObiYes, please. But wait until the administrators have confirmed receipt. If you pull the credentials first and the export turns out short, we can't re-run it.
- Sunil KapoorAgreed. Receipt first, then credentials. I'll write that on my list.
- Alistair PenroseI would endorse that sequence.
- Debbie RowntreeCan I ask something slightly off topic? Did the dashboards the project team built go anywhere? I'd hate for those to vanish.
- Amara ObiGood question. The dashboards are part of the brain, so they go when access goes. What you'd keep is the underlying data, which is what's in the export. If anyone needs a screenshot for the record, now's the time.
- Sunil KapoorI'll grab the main ones tomorrow. Probably three or four views of the client and invoice pages. I'll drop them in the folder.
- Amara ObiPerfect. That's more than most people would think of, honestly.
- Alistair PenroseMs Obi, a further point. Should any creditor or client approach the administrators regarding data held within the system, who would respond on BG-Demo's behalf?
- Amara ObiSend them to me and I'll route it. I wouldn't want anyone at BG-Demo answering questions about your clients' data directly, because it's not ours, it's in your Snowflake account.
- Alistair PenroseThat is a satisfactory position.
- Debbie RowntreeSorry, I think my audio's dropping. Can you hear me?
- Amara ObiYes, you're fine. A little bit crackly but I can hear you.
- Debbie RowntreeOkay. I was only going to say, thank you for being straightforward about all this. It's been a difficult few weeks and it's a relief to have someone just say what happens.
- Amara ObiOf course. That's the least we can do. I'd rather it was clear.
- Sunil KapoorCan I just check the dates once more so I get them right in my notes? Access ends Saturday 22 August 2026, and the contract end is the same day.
- Amara ObiYes. The order form ends 22 August 2026, and the renewal date on our side is 23 August 2026, which the administrators won't be taking up. So after Saturday there's nothing live.
- Sunil KapoorRight. Thanks. That ties.
- Alistair PenroseFor completeness, I would like the written confirmation from BG-Demo to state the end of access, the arrangement for the export, and the position of the open invoice.
- Amara ObiOkay. I'll cover those three things in one email, and copy Priya. Anything else you'd like in it?
- Alistair PenroseA statement that no further charges will accrue after the end of the term.
- Amara ObiI'll check that with our finance team before I put it in writing, but I don't expect a problem. I'll come back to you either way.
- Alistair PenroseThat is acceptable.
- Sunil KapoorAmara, who else should get the user list? Just Alistair, or his colleague too?
- Alistair PenroseBoth of us, please, in the same transfer as the client records.
- Sunil KapoorWill do.
- Amara ObiRight. Let me read back what I've got, and tell me if I've got it wrong. First, I send the export note and the written position on the open invoice today, Wednesday. Second, Sunil runs the export tomorrow and does the ledger check on Friday.
- Sunil KapoorYes. With the manifest and the user list.
- Amara ObiWith the manifest and the user list, and a few screenshots of the dashboards. Third, Alistair confirms in writing that the contract isn't adopted and there's no renewal.
- Alistair PenroseBy the end of the week, as I said.
- Amara ObiFourth, Debbie sends the ledger entry for the open invoice to our finance team and copies Alistair, and BG-Demo submits its statement of claim.
- Debbie RowntreeYes, I'll do that this afternoon.
- Amara ObiAnd fifth, once receipt is confirmed, Sunil removes the connector credentials, and user access closes on Saturday 22 August 2026.
- Sunil KapoorThat's the list. I'd add one thing. If the ledger check throws up a difference I can't explain, I'll tell Alistair before I send, not after.
- Alistair PenroseI would be grateful for that.
- Amara ObiAnd if anything slips, tell me early. Thursday is much better than Saturday morning for bad news.
- Sunil KapoorUnderstood.
- Debbie RowntreeIs there anything you need from me on the data side? Or is it all Sunil?
- Amara ObiMostly Sunil. The only thing from you is the invoice entry, and if you spot a client missing from the list on Friday, say so straight away.
- Debbie RowntreeWill do. I'll look at the client list before it goes if Sunil can share it.
- Sunil KapoorOf course. I'll send you the list first thing Friday.
- Alistair PenroseBefore we conclude, I wish to record that the administration's position is reserved on any matter not discussed today, and that nothing said on this call constitutes the adoption of any contract.
- Amara ObiNoted, and we understand that. I'll make sure the follow-up email says the same.
- Alistair PenroseThank you.
- Amara ObiAnything else from anyone? Last chance, otherwise I'll let you get on.
- Sunil KapoorNo, I think we've got it. Thanks, Amara. I know this isn't how you wanted your first call with us to go.
- Amara ObiIt's not, but I'm glad we got it sorted properly. Thank you, Sunil. And thanks, Debbie, Alistair.
- Debbie RowntreeThanks all. Take care, speak soon.
- Alistair PenroseThank you, Ms Obi. I shall expect your email this afternoon. Good morning.
- Amara ObiIt'll be with you. Bye for now.
- Sunil KapoorBye.
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