Ravel-Delmotte Logistique / BG-Demo – Proposal
Callcompleted
Ravel-Delmotte Logistique · 9 Jun 2025 13:00
Camille and Olivier Delmotte reviewed the proposal. Olivier checked year-one cost, renewal price and the eight-week commitment. Camille is keen. Order form and security questionnaire to follow; kick-off aimed for early July.
What was said
What this says
As at Fri 9 Oct 2026Camille and Olivier Delmotte reviewed the proposal. Olivier checked year-one cost, renewal price and the eight-week commitment. Camille is keen. Order form and security questionnaire to follow; kick-off aimed for early July.
What happened: Olivier asked whether the fifty-six thousand was year one only. Sophie Ling said it covers implementation and subscription, with renewal at forty-four thousand.
Customer view: Olivier probed price lock-in and the eight-week timeline. Camille said the proposal is good and she is keen to get the team access.
Commercial: Sophie said the subscription price is locked on the order form, with a possible increase after that and notice given. She also said a slip on the eight weeks would earn a service credit.
Watch: Olivier will take the security questions to IT. These are sales statements; the executed order form is what binds terms.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Sophie Ling to send the order form and security questionnaire that afternoon.
- Olivier Delmotte to take the security questions to IT and reply within a few days.
- Aim to kick off implementation in early July if terms are agreed.
Risks
As at Fri 9 Oct 2026- Olivier asked whether the renewal price could change, so a later increase could become a value question.
- The eight-week live commitment with a service credit on slippage puts delivery pressure on implementation.
- IT security sign-off must finish before the order form is signed.
Opportunities
As at Fri 9 Oct 2026- Close the Growth order form, with Camille ready to sign and keen to get the team access.
- Quarterly check-ins and the support line give early adoption touchpoints once live.
Transcript
Sophie LingHi both. Good to see you again. Thanks for reviewing the proposal.
Camille LefebvreYes, we've had a look. Olivier's got a few questions on the timing and the costs.
Olivier DelmotteSo the fifty-six thousand: just to clarify, that's year one only, right? And then next year it's a different number?- Sophie LingGood question. So fifty-six thousand is the all-in first year, that includes implementation and your annual subscription. Next year, you'd renew at just the subscription amount, which is forty-four thousand annually. So the twelve thousand implementation fee is only the first year.
- Olivier DelmotteRight, okay. And is that renewal locked in, or could it change?
- Sophie LingThe subscription price is locked in on your order form. So you'd know exactly what you're paying for the next year. After that, it's subject to the standard annual renewal, and we might have a price increase, but we always give notice, you'd know months ahead.
- Olivier DelmotteFair enough. And the eight-week timeline, is that a firm commitment?
- Sophie LingYes. We commit to having you live with all the connectors configured within eight weeks of sign-off. If we slip, you'd get a service credit.
- Camille LefebvreGood. And on the support side, what happens if something goes wrong after we're live?
- Sophie LingSo with Growth you get quarterly check-ins with our team, and you have a support line. If there's a critical issue, a connector's stopped syncing, for example, you'd get a response within an hour. For standard questions, it's one business day. We also do a nightly refresh, so your data is fresh every morning by seven.
- Olivier DelmotteThat's helpful.
- Camille LefebvreI think the proposal is good. Is there anything else we need to do before we sign?
- Sophie LingNot much. We'll send you the order form, that's the binding contract. And we'll need your IT team to sign off on the security bits, we have a standard questionnaire and they'll need to review our setup. Shouldn't take more than a week or so. Then once that's done and the order form's signed, we can kick off.
- Olivier DelmotteOkay. I'll flag this with IT and we'll get back to you within a few days.
- Sophie LingPerfect. I'll send the order form and the security questionnaire over this afternoon. Is there anything else I can clarify before I send those?
- Camille LefebvreI don't think so. This is exciting, I'm keen to get the team access to the brain.
- Sophie LingGreat. You'll get a lot of value out of it, I'm sure. I'll get those docs out today, and let's aim to kick off in early July if you're happy with everything.
- Olivier DelmotteSounds good.
- Sophie LingCheers, both. Speak soon.