Irwell Payroll Services / BG-Demo – Proposal
Callcompleted
Irwell Payroll Services · 2 Sep 2024 16:45
Priya Raman walked Keith Partington and Dawn Hindle through the Starter proposal at £26k for year one. Keith asked about cost beyond year one and exit clauses, and wanted to read the full document.
What was said
What this says
As at Fri 9 Oct 2026Priya Raman walked Keith Partington and Dawn Hindle through the Starter proposal at £26k for year one. Keith asked about cost beyond year one and exit clauses, and wanted to read the full document.
What happened: Priya presented the Starter proposal before sending it, covering price, Snowflake hosting, support and timeline. Keith Partington, the managing director, joined Dawn Hindle.
Customer view: Keith asked about cost, year two and exit clauses, and said he needs to read the full document. Dawn said the timeline works for Irwell.
Commercial: Year one is £26k including implementation, with no implementation fee in year two. Dawn asked about adding connectors, and Priya pointed to Growth as the route if more are needed.
Watch: The proposal is an open item, not signed paper. The evidence does not show whether Irwell signed by the 1 Nov 2024 target.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Priya Raman to send the written proposal to Keith Partington and Dawn Hindle the same day.
- Priya Raman to follow up the following week on any open questions, including exit terms.
Risks
As at Fri 9 Oct 2026- Keith's questions on exit clauses and year-two cost suggest commitment is not yet settled.
- The proposal is unsigned, and the evidence does not show a decision.
Opportunities
As at Fri 9 Oct 2026- Dawn's question about adding connectors opens a later Growth conversation if Starter's four prove too few.
Transcript
Priya RamanRight, hi both. Thanks for making time at the end of the day, I know Monday can be chaos. How are things with you?
Keith PartingtonWe're good, Priya. Just keen to hear where we've got to.- Priya RamanPerfect. So to keep momentum, I've put together a proposal and I wanted to walk through it with you both before it lands in your inbox. Just to make sure there are no surprises.
- Priya RamanYou're looking at our Starter tier. It's designed for a team like yours, fifteen users included, four connectors. You'd connect your payroll system, maybe HR, email, whatever feeds into how you work with clients.
Dawn HindleAnd the connectors, are they fixed at four or could we add more later?- Priya RamanFour's the limit on Starter, but: and this is useful, if you need more down the line, we can move you up to Growth. That gives you eight connectors plus a few other bits.
- Keith PartingtonWhat's the actual cost?
- Priya RamanRight. So for the first year, you're looking at £25,500 all-in. That covers the subscription and our implementation.
- Keith PartingtonAnd after year one?
- Priya RamanThe subscription renews, so no implementation fee in year two. And we do check-ins with you every six months.
- Priya RamanImplementation is about four weeks from go-live. We build the connectors, test everything, run you through it, by the end you've got a working brain sat in your Snowflake account.
- Dawn HindleSorry, can you explain the Snowflake bit? We already have Snowflake, is this in our account or yours?
- Priya RamanIn yours. So we build it inside your Snowflake. That means you own the data, it's not sitting on our servers somewhere. Everything stays in your environment.
- Keith PartingtonOK. What support do we get?
- Priya RamanStarter comes with email support. You'll get a response within four business hours on any issue. And we've committed to refreshing your data every night, so whatever's in your systems updates overnight.
- Priya RamanIf we can get this signed off by 1 Nov 2024, we can start implementation early in the new year. You'd be live before the spring.
- Dawn HindleThat timeline works for us.
- Keith PartingtonI need to read through the full thing. What about exit clauses?
- Priya RamanThirty days notice at the end of your term. So you commit for a year, then either side can exit with thirty days notice.
- Priya RamanI'll send the proposal over today: you take a look, and let's chat next week about anything else. How does that work?
- Keith PartingtonThat's fine. Thanks Priya.
- Priya RamanBrilliant. I'll send it all through now. Thanks both, really pleased how this is coming together. Cheers, speak soon.