Kanaalpoort Payments / BG-Demo – Proposal

First call with Erik Dijkstra, the CRM economic buyer, since discovery. The Growth price was only spoken at the 7 Oct 2026 demo, so this call is where terms and the sign-off route need to become clear.

Context: Kanaalpoort Payments is a prospect with no contract, no invoices and no usage. The CRM deal is a new Growth deal at stage demo for £62k, expected to close 4 Jan 2027.

Context: Lotte Vermeulen saw the demo alone and was positive. Erik Dijkstra, the Chief Operating Officer, joins again for the first time since the 8 Sep 2026 discovery call.

Approach: Matteo Ricci should anchor on the merchant-retention use case Erik and Lotte raised at discovery. Then he should walk through the Growth terms in writing: £50k a year plus £12k implementation, as spoken at the demo.

Approach: Leave room to confirm who signs and whether Thijs Mulder needs a security review. The records do not show whether the written proposal has been sent yet. Check before the call.

Watch for: Lotte's reaction to the price was never recorded, and Erik has not heard it from BG-Demo directly. Listen for budget pushback, a rival, or a go-live date that the 8-week Growth implementation cannot meet.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026