Trevanion Marine / BG-Demo – Proposal
Callcompleted
Trevanion Marine · 9 Nov 2023 16:30
Tom Ashdown proposed Starter to Trevanion Marine: £6,000 implementation and £20k a year, £26k in year one. Chris Openshaw said it sounded reasonable and the 24 Nov 2023 signing date looked achievable. No signature is shown.
What was said
What this says
As at Fri 9 Oct 2026Tom Ashdown proposed Starter to Trevanion Marine: £6,000 implementation and £20k a year, £26k in year one. Chris Openshaw said it sounded reasonable and the 24 Nov 2023 signing date looked achievable. No signature is shown.
What happened: Tom walked Ian Nuttall and Chris Openshaw through a Starter proposal with four-week implementation. He asked for a signed order form by 24 Nov 2023 to start in the first week of December.
Customer view: Chris asked whether the price covered fifteen users and dashboards, then said "This all sounds reasonable." Ian asked about contract length and data freshness.
Commercial: Terms were annual, not locked in beyond the year, with value discussed closer to renewal. Starter service terms were quoted: four-hour first response, 99.5% availability and a five percent credit.
Watch: The call shows a proposal only. The evidence does not show that the order form was signed.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Tom Ashdown to send the order form and MSA to Chris Openshaw and Ian Nuttall the day after the call, for return by 24 Nov 2023.
Risks
As at Fri 9 Oct 2026- The order form was not yet signed, so the 24 Nov 2023 start timeline could slip.
Opportunities
As at Fri 9 Oct 2026- Extra users or connectors could be sold later as add-ons on top of Starter.
Transcript
Tom AshdownRight, thanks for making the time. How are you both?
Ian NuttallGood, mate. Keen to hear the numbers.
Chris OpenshawYeah, let's get into it.- Tom AshdownSo I'll walk you through the offer. Starter tier for Trevanion Marine: £6,000 implementation, four weeks. Then £19,500 a year for the subscription. First year all in is £25,500. Does that land okay?
- Chris OpenshawAnd that covers everything, the fifteen users, the dashboards, the whole thing?
- Tom AshdownYes. Fifteen users, search, chat, dashboards, four connectors. You can add more connectors or users later if you need them, that's an add-on.
- Ian NuttallWhat's the contract?
- Tom AshdownAnnual. So you sign for one year, then it renews. We'll want to sit down closer to renewal and talk about value, make sure we're delivering, but you're not locked in beyond the year.
- Chris OpenshawFair enough. And the implementation, you need things from us?
- Tom AshdownRead access to your systems, a point person on your side to champion the project, and a team to test with us as we build. Otherwise we handle it.
- Ian NuttallAnd you said you'd want to start in early December?
- Tom AshdownYes. So if we can get an order form signed by 24 November 2023, we'll kick off the first week of December, and you'd be live end of January, early February.
- Chris OpenshawOkay. What about support and SLAs?
- Tom AshdownStarter gives you four-hour first response on high-priority issues. There's a helpdesk, you email or call. Availability is 99.5%, so we're committing to that uptime. If we miss it, you get a five percent credit on your monthly fee.
- Ian NuttallAnd data freshness?
- Tom AshdownNightly refresh, complete by 07:00 your local time on business days. So every morning your dashboards are fresh.
- Chris OpenshawThis all sounds reasonable. What happens next?
- Tom AshdownI'll send you the order form and MSA. You review those with your legal if you need to, let me know if there are any questions or changes. Then we sign and we're off to the races.
- Ian NuttallWhen do you need it back by?
- Tom AshdownTo keep the timeline, 24 November 2023. So about a fortnight from now.
- Chris OpenshawWe'll need to look it over, but I think we can make that.
- Tom AshdownGreat. I'll get the paperwork to you tomorrow. If there are any questions in the meantime, just reach out.
- Ian NuttallWill do. Cheers, Tom.
- Tom AshdownBest, Ian. Cheers, Chris.