Kestle Bay Hotels / BB-Demo – Discovery
Callcompleted
Kestle Bay Hotels · 2024-09-16 15:15
Sam Hollis, Head of Operations, was told Starter is twenty-five thousand five hundred pounds all-in for year one. He found it reasonable and asked for a demo on Kestle Bay's own data.
What was said
What this says
Current to 13 Oct 26Sam Hollis, Head of Operations, was told Starter is twenty-five thousand five hundred pounds all-in for year one. He found it reasonable and asked for a demo on Kestle Bay's own data.
What happened: Tom Ashdown ran a discovery call on 16 Sep 2024 with Sam Hollis, Head of Operations, the only customer participant. Tom described Starter with four connectors, up to fifteen users and a four-week implementation.
Customer view: Sam asked how it works, how long it takes, what it costs and what happens if something breaks. He called the offer reasonable and wants to see it on real data.
Commercial: Sam asked about adding more systems later. Tom said extra connectors are an add-on, which touches the Starter connector limit and points towards the connector add-on or Growth.
Watch: No finance or budget holder joined, and the call does not show who decides.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Tom Ashdown to send Sam Hollis the systems questionnaire.
- Tom Ashdown to lock in a demo date, which he expected to be early October.
Risks
Current to 9 Oct 26- Sam is the only contact on the call and no budget holder or signatory is identified.
- Starter has a hard limit of four connectors, so Sam's interest in more systems could outgrow it.
Opportunities
Current to 9 Oct 26- Additional connectors as an add-on, or Growth if more teams and systems are brought in.
- A demo on Kestle Bay's own CRM and bookings data to move the deal on.
Transcript
Tom Ashdown NoneHi Sam. Thanks for picking up. How's Monday going?
Sam Hollis NoneNot bad, bit hectic but good. What's the brain all about then?- Tom Ashdown NoneSo it's basically a way to ask questions across all your different systems at once. Right now, if you want to know something: say, revenue from a customer or details of a booking: you're probably checking your CRM, your property system, maybe your finance platform. We let you ask once and get an answer.
- Sam Hollis NoneHow does that work then?
- Tom Ashdown NoneWe connect your systems, CRM, bookings, finance, whatever you have, to a platform that sits inside your Snowflake account. You own the data completely. Then your team uses it to ask questions in plain language.
- Sam Hollis NoneAnd how long would all that take?
- Tom Ashdown NoneFor a Starter implementation, about four weeks from kick-off to go-live. We do most of the heavy lifting.
- Sam Hollis NoneWhat's the cost?
- Tom Ashdown NoneStarter is twenty-five thousand five hundred all-in for your first year. That's implementation and subscription bundled.
- Sam Hollis NoneAnd what do I get for that?
- Tom Ashdown NoneYou get four systems connected, four connectors, up to fifteen users on the platform. The platform refreshes your data nightly so answers are current. You get a few kick-off sessions with my team, and we check in every six months to make sure it's working.
- Sam Hollis NoneCan we add more systems later?
- Tom Ashdown NoneAbsolutely. Any time you want to add another connector, we can do that. It's an add-on but it's pretty straightforward.
- Sam Hollis NoneAnd if something breaks?
- Tom Ashdown NoneWe monitor it round the clock, and you've got a helpdesk. First response is four business hours for Starter. We also guarantee ninety-nine point five percent uptime, if we drop below that, you get a service credit.
- Sam Hollis NoneOkay, that sounds reasonable. I'd like to see it in action though, on our actual data.
- Tom Ashdown NonePerfect. That's the best way to see if it makes sense for you. Let me grab some details about your systems, CRM, bookings platform, all that, and I'll set up a demo showing it working on your data. Probably early October.
- Sam Hollis NoneYeah, that'd be good.
- Tom Ashdown NoneNo drama. I'll send you a quick questionnaire about your systems, and we'll lock in a demo date. Cheers, Sam.
- Sam Hollis NoneCheers.