Intermittent slowness on complex queries
Ticketpending
Pelton Grange Care · Intermittent slowness on complex queries
Lindsay reported intermittent slowness on complex queries against large incident datasets starting 2 Oct 2026. Sometimes fast, sometimes slow; she asked if it was a caching issue. Bethan escalated to engineering on the same day.
What happened
What this says
Current to 14 Oct 26Lindsay reported intermittent slowness on complex queries against large incident datasets starting 2 Oct 2026. Sometimes fast, sometimes slow; she asked if it was a caching issue. Bethan escalated to engineering on the same day.
Problem: Lindsay reported intermittent slowness on complex queries against large incident datasets. The issue is inconsistent: sometimes fast, sometimes slow. She suspects a caching issue. Handling: Bethan reviewed activity on the account and escalated to Arjun on the engineering team on 2 Oct 2026 to investigate data growth and query patterns. She told Lindsay engineering would follow up with details, but no further updates are recorded. Watch: This ticket remains pending as of 2 Oct 2026. Intermittent performance is harder to diagnose than consistent slowness. The lack of follow-up from engineering and no resolution timeline creates risk.
Details
Updated 9 Oct 26Trail
- internal_note · Bethan Lister 2 Oct 2026 11:29Saw activity on Pelton Grange's account earlier. Need to check if this is related to the recent data growth or query complexity. Flagging to Arjun.
created · Lindsay Pallister 2 Oct 2026 14:40Hi, we're seeing intermittent slowness when running complex queries against large incident datasets. It's inconsistent - sometimes fast, sometimes slow. Could this be a caching issue?- public_reply · Bethan Lister 2 Oct 2026 17:51Thanks for reporting this, Lindsay. Intermittent performance can indicate a few things. I've escalated this to our engineering team to look at your data and query patterns. Someone will follow up with more details shortly. Cheers, Bethan