Intermittent slowness on complex queries
Ticketpending
Pelton Grange Care · Intermittent slowness on complex queries
Lindsay reported intermittent slowness on complex queries against large incident datasets starting 2 Oct 2026. Sometimes fast, sometimes slow; she asked if it was a caching issue. Bethan escalated to engineering on the same day.
What happened
What this says
As at Fri 9 Oct 2026Lindsay reported intermittent slowness on complex queries against large incident datasets starting 2 Oct 2026. Sometimes fast, sometimes slow; she asked if it was a caching issue. Bethan escalated to engineering on the same day.
Problem: Lindsay reported intermittent slowness on complex queries against large incident datasets. The issue is inconsistent: sometimes fast, sometimes slow. She suspects a caching issue. Handling: Bethan reviewed activity on the account and escalated to Arjun on the engineering team on 2 Oct 2026 to investigate data growth and query patterns. She told Lindsay engineering would follow up with details, but no further updates are recorded. Watch: This ticket remains pending as of 2 Oct 2026. Intermittent performance is harder to diagnose than consistent slowness. The lack of follow-up from engineering and no resolution timeline creates risk.
Details
Updated 9 Oct 26Trail
- Internal note · Bethan Lister 2 Oct 2026 11:29Saw activity on Pelton Grange's account earlier. Need to check if this is related to the recent data growth or query complexity. Flagging to Arjun.
created · Lindsay Pallister 2 Oct 2026 14:40Hi, we're seeing intermittent slowness when running complex queries against large incident datasets. It's inconsistent - sometimes fast, sometimes slow. Could this be a caching issue?- Public reply · Bethan Lister 2 Oct 2026 17:51Thanks for reporting this, Lindsay. Intermittent performance can indicate a few things. I've escalated this to our engineering team to look at your data and query patterns. Someone will follow up with more details shortly. Cheers, Bethan