Performance issues with incident queries

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Pelton Grange Care · Performance issues with incident queries

Users at Pelton Grange experienced slow query response times on large incident datasets starting at 10:00 on 10 Sep 2026. Bethan ruled out maintenance and asked for specific queries to investigate data model optimisation.

Priority normal

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What happened

What this says

Current to 14 Oct 26

Users at Pelton Grange experienced slow query response times on large incident datasets starting at 10:00 on 10 Sep 2026. Bethan ruled out maintenance and asked for specific queries to investigate data model optimisation.

Problem: Stephanie's users saw noticeably slow response times when querying large incident datasets. The slowdown started at 10:00 on 10 Sep 2026, suggesting a specific trigger like a system change or data event. Handling: Bethan checked for maintenance or system changes (found none) and asked for specific slow queries. She indicated the issue may depend on query complexity and dataset size, suggesting a need to review the data model. The ticket shows as solved on 22 Sep 2026 but the resolution method is not visible in recorded comments. Watch: Vague performance complaints without examples are hard to diagnose. Check with Stephanie on what fixed the issue to guide recurring cases.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelemail

First response (min)316

CSAT5

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created · Stephanie Lowes 10 Sep 2026 11:18
Hi, our users have been experiencing slow response times when querying large incident datasets. Pages are taking noticeably longer to load than usual, which is concerning. Has something changed on your end?
public_reply · Stephanie Lowes 10 Sep 2026 14:58
Just to add - this started happening this morning around 10:00. Is there any maintenance or system changes happening that could explain this?
public_reply · Bethan Lister 10 Sep 2026 16:34
Hi Stephanie, thanks for the detail. I've checked our systems and there's no maintenance running. Performance can depend on query complexity and dataset size. Can you tell me which queries are running slowly and whether you can try them again? We may need to look at your data model. Cheers, Bethan
status_change · Bethan Lister 22 Sep 2026 12:10
status_change · 26 Sep 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header. Type a question, or pick one of the examples.

Search finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Glass Claude Project, where Claude answers from the same data using the B-Glass tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email support@b-glass.example or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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