Bug

Ticketclosed

Searching for a commissioner name returned calls from other commissioners. Root cause was search indexing not scoping to the correct field; fix planned for next release.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Searching for a commissioner name returned calls from other commissioners. Root cause was search indexing not scoping to the correct field; fix planned for next release.

Problem: searching for a specific commissioner returned calls where the name appeared in unrelated fields, especially when mentioned multiple times. Handling: Olivia reproduced the issue and identified that search indexing was not scoping to the commissioner_id field correctly; engineering committed to a fix in the next release.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelemail

First response (min)348

CSAT1

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created · Stephanie Lowes 18 Nov 2025 12:29
Hi, we've been using the brain for a couple of months now and it's been working well overall. However, I've noticed a bug: when I search for calls mentioning a specific commissioner contact, the results sometimes include calls from other commissioners. The search logic doesn't seem to be filtering correctly. This is making it hard to pull specific conversation histories. Can you look into this? Thanks, Stephanie
Public reply · Stephanie Lowes 18 Nov 2025 13:43
I also noticed it seems to happen when the commissioner name appears more than once in a call. Like if the name is mentioned in both the body and the metadata. Just wanted to add that detail.
Internal note · Olivia Grant 18 Nov 2025 16:38
Reproduced the issue. Searching for commissioner name returns calls where name appears in unrelated fields. Root cause: search indexing not scoping to the commissioner_id field correctly. Escalating to engineering.
Public reply · Olivia Grant 18 Nov 2025 18:17
Hi Stephanie, Thanks for the extra detail. I've identified the issue and our engineering team is working on a fix. This will be resolved in the next release. Apologies for the inconvenience. Olivia
Status change · Olivia Grant 4 Dec 2025 17:01
Status change · 8 Dec 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help