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Lindsay requested setup for three new team members (care coordinators and operations admin). Olivia asked for email addresses and customer provided them.

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Current to 14 Oct 26

Lindsay requested setup for three new team members (care coordinators and operations admin). Olivia asked for email addresses and customer provided them.

Problem: Lindsay Pallister, Head of Care Operations, needed to onboard three team members to the brain for care homes operations.

Handling: Olivia asked for email addresses and the customer provided three: sarah@peltongrange.example, james@peltongrange.example, and janet@peltongrange.example.

Watch: Positive sign of team adoption and expansion. Multiple user setup suggests the customer is scaling usage. Check whether all three users were created and activated. Monitor whether adoption continues to accelerate, which could signal readiness to discuss upgrade or additional user add-ons.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryaccess_permissions

Channelweb

First response (min)583

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created · Lindsay Pallister 16 Sep 2025 10:16
Hi, we're setting up the brain for our homes and I need to get a few more team members added. I have three people who should have access: the care coordinators and our operations admin. Can you help with the user setup? Cheers, Lindsay
public_reply · Olivia Grant 16 Sep 2025 19:59
Hi Lindsay, Happy to help get the team on board. I'll need the email addresses of the three people you want to add. Once you send those over, I can create their accounts and they'll be ready to go. Olivia
public_reply · Lindsay Pallister 18 Sep 2025 15:02
Thanks for that. Here are the details: sarah@peltongrange.example, james@peltongrange.example, and janet@peltongrange.example. Can you get them set up?
status_change · Olivia Grant 10 Oct 2025 17:44
status_change · 14 Oct 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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