Candidate records showing duplicate entries

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Marsden Vale Recruitment · Candidate records showing duplicate entries

Bulk import from legacy system created duplicate entries for each candidate with different application dates and status values. Took 14 days to investigate and close.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Bulk import from legacy system created duplicate entries for each candidate with different application dates and status values. Took 14 days to investigate and close.

Problem: Bulk import created two entries per candidate with different application dates and status values, requiring manual deduplication.

Handling: Olivia asked for examples to check import logs. Shannon provided a list of ten duplicates. Investigation suggested the import ran twice but required manual review to identify which copies to keep.

Watch: Data quality issue from migration. Customer unable to auto-deduplicate on import, requiring manual intervention.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)144

Helpdeskmade from

Trail

created · Shannon Lockwood 10 Mar 2026 08:37
We have a batch of candidate records that are duplicated in the system, two entries for each person with different application dates. This happened after we bulk-imported from our old system last week. Can these be cleaned up?
Public reply · Olivia Grant 10 Mar 2026 11:01
Hi Shannon, this sounds like the import ran twice. Can you let me know a few examples of the duplicate names so I can check the import logs? Once I confirm what happened, I can help you identify which duplicates to remove. Thanks, Olivia
Public reply · Shannon Lockwood 12 Mar 2026 14:19
I've sent you a list of ten candidates with duplicates. Some have different status values too, so I need to pick which copy to keep.
Status change · Olivia Grant 20 Mar 2026 14:20
Status change · 24 Mar 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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