Xero connector stopped syncing
Ticketclosed
Veenendrecht Payments · Xero connector stopped syncing
Xero connector stopped syncing due to expired authentication token, likely from recent Xero security update. Olivia provided re-authentication steps; sync resumed after customer action.
Priority high
What happened
What this says
As at Fri 9 Oct 2026Xero connector stopped syncing due to expired authentication token, likely from recent Xero security update. Olivia provided re-authentication steps; sync resumed after customer action.
Problem: Xero connector had stopped loading records, with last data from 2 Jul 2026 morning. Handling: Olivia checked logs and found the auth token had expired around 04:00; she provided clear re-authentication steps for the customer to complete. Fast first response within the hour.
Details
Updated 9 Oct 26Priorityhigh
Statusclosed
Categoryconnector_sync
Channelchat
First response (min)65
Helpdeskmade from
Trail
created · Ruben Dekker 2 Jul 2026 15:16Our Xero connector has stopped syncing. The last records indexed were from this morning and nothing has come through since then. We haven't made any changes on our end. Can you check what's going on?- Internal note · Olivia Grant 2 Jul 2026 16:16Connector logs show Xero API auth token expired around 04:00. Likely recent change on Xero's platform security. Will need customer to re-authenticate the connection. Once done, sync should resume automatically.
- Public reply · Olivia Grant 2 Jul 2026 16:21Hi Ruben, I've found what's causing this. The authentication token for your Xero connector has expired, probably due to a recent security update on Xero's side. The fix is straightforward: go to the Xero connector settings and re-authenticate your Xero account. It should only take a minute. Once you've done that, the sync should resume automatically. Let me know once it's done and I'll keep an eye on it. Thanks, Olivia
- Status change · 11 Jul 2026 23:59
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