Slow query performance

Ticketclosed

Ardenmore Pension Administration · Slow query performance

Matthew Grice reported query timeouts degrading service on 22 Mar 2024 (first response 942 minutes on 23 Mar 2024). Bethan Lister identified heavy usage volume and suggested optimization advice and index improvements.

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What happened

What this says

As at Fri 9 Oct 2026

Matthew Grice reported query timeouts degrading service on 22 Mar 2024 (first response 942 minutes on 23 Mar 2024). Bethan Lister identified heavy usage volume and suggested optimization advice and index improvements.

Problem: Queries that normally ran in seconds were timing out, degrading service for client calls, starting around 22 Mar 2024.

Handling: Bethan Lister responded on 23 Mar 2024 (942 minutes) requesting details on which queries were timing out. An internal note on 26 Mar 2024 identified that query volumes had risen significantly and suggested customer-side optimization. Matthew confirmed on 26 Mar 2024 that usage had increased and asked what changes he could make.

Watch: The ticket shows healthy growth in usage volume but also indicates the customer was hitting performance limits. An engineering review for index improvements was noted but no resolution was documented in the thread.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryperformance

Channelemail

First response (min)942

CSAT2

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Trail

created · Matthew Grice 22 Mar 2024 11:21
The brain's been running very slowly for us the past week. Queries that normally come back in seconds are now timing out. It's making it difficult to get data in time for client calls. Do you know what might be causing this?
Public reply · Bethan Lister 23 Mar 2024 03:03
Hi Matthew, thanks for reporting this. I can see queries running from your account. Can you tell me which searches or dashboards are timing out? That'll help me understand what's happening. Thanks, Bethan
Internal note · Bethan Lister 26 Mar 2024 11:46
Checked usage, query volumes up significantly. Customer scanning large datasets. Needs optimization advice. Joel to review for index improvements.
Public reply · Matthew Grice 26 Mar 2024 16:53
Thanks for looking into this. Yes, we have been using it much more heavily. What changes can we make on our side to speed things up?
Status change · Bethan Lister 19 Apr 2024 15:34
Status change · 23 Apr 2024 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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