What happened
What this says
Current to 13 Oct 26Sukhvinder asked how to export search results to CSV or Excel. Callie showed where the download icon is located in the results table.
Problem: Sukhvinder could not find the export feature in the interface and asked for help. Handling: Callie pointed her to the download icon in the top-right corner of the results table and explained CSV and Excel options were available. This was resolved in about 5 days. The ticket reveals a user discovery issue with the export feature.
Details
Updated 9 Oct 26Prioritynormal
Statusclosed
Categoryhow_to
Channelweb
First response (min)225
Helpdeskmade from
Trail
- created · Sukhvinder Dhillon 29 Feb 2024 17:21Hi, I'm trying to help one of the team export some search results from the brain so they can work with the data in a spreadsheet. I've had a look at the interface, but I can't find the export button. There are various buttons in the toolbar, but I'm not sure which one (or if I'm looking in the wrong place). Can you point me to where the export option is? And does it do CSV and Excel?
- public_reply · Callie Brennan 29 Feb 2024 21:06Hi Sukhvinder, good question - it's a bit hidden! When you're looking at search results, there's a download icon in the top-right corner of the results table - looks like a downward-pointing arrow. Click that and you'll get options for CSV or Excel format. If you can't spot it, just let me know and we can go through it together. Thanks, Callie.
- status_change · 9 Mar 2024 23:59
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