Complaints report by university

Ticketclosed

Hartside Student Living · Complaints report by university

Zainab Ali asked for help building a month-end dashboard filtering resident complaints by university and type on 2 Sep 2026. Olivia Grant provided step-by-step guidance; the ticket was solved 30 Sep 2026.

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What happened

What this says

As at Fri 9 Oct 2026

Zainab Ali asked for help building a month-end dashboard filtering resident complaints by university and type on 2 Sep 2026. Olivia Grant provided step-by-step guidance; the ticket was solved 30 Sep 2026.

Request: Zainab asked how to build a dashboard to filter and group ticket data by university and complaint type for month-end reporting.

Handling: Olivia Grant responded on 3 Sep 2026 with step-by-step instructions to create a table widget with two levels of grouping. The ticket remained open until 30 Sep 2026, when it was marked solved; it closed on 4 Oct 2026.

Watch: This was a how-to request with a lengthy first response time. The closed date suggests the customer completed the task independently or through the provided guidance. Zainab's successful adoption of the dashboard builder is a positive signal.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryhow_to

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First response (min)716

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created · Zainab Ali 2 Sep 2026 13:58
Hi, I'm trying to build a month-end report for resident complaints by university and complaint type. I can see all the ticket data in the brain, but I'm not sure how to filter and group it in the dashboard builder. Can you walk me through how to set this up? Thanks, Zainab
Public reply · Olivia Grant 3 Sep 2026 01:54
Hi Zainab, Great question. Create a new dashboard and add a table widget with your ticket data. Use "university" as your first grouping level and "complaint type" as your second. You can add filters in the widget settings if you need to exclude anything. Give it a go and let me know if you need help. Olivia
Status change · Olivia Grant 30 Sep 2026 15:01
Status change · 4 Oct 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help