Dashboard performance slow

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Thackwray Logistics · Dashboard performance slow

Client view and returns analysis dashboards running slowly; mid-morning peak slowness. Large month-end queries stalling. Bethan found no backend slowness; issue is client-side rendering or browser cache.

Priority low

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What happened

What this says

Current to 14 Oct 26

Client view and returns analysis dashboards running slowly; mid-morning peak slowness. Large month-end queries stalling. Bethan found no backend slowness; issue is client-side rendering or browser cache.

Problem: Customer experienced sluggish dashboard performance affecting month-end reporting processes, particularly mid-morning.

Handling: Bethan investigated backend logs and confirmed average query time of a couple of seconds, ruling out server-side bottleneck. Issue diagnosed as client-side (frontend rendering or network latency) with browser cache clear recommended.

Watch: Performance complaint lasted one month from report to resolution. First response took 273 minutes. If slowness persists, may indicate network or browser-specific issues.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryperformance

Channelemail

First response (min)273

CSAT3

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created · Josh Pearce 5 Aug 2026 13:35
The brand dashboards are running very slowly. Queries and page loads are taking significantly longer than usual. Usage has grown and this performance issue is impacting our team. Can you investigate?
public_reply · Bethan Lister 5 Aug 2026 18:08
Just so I've got this right, the dashboards are slow and page loads are sluggish. Can you tell me which dashboards are most affected and whether you've noticed if it's slower at particular times of day? Thanks, Bethan
public_reply · Josh Pearce 6 Aug 2026 11:10
The client view and returns analysis dashboards are the worst. Performance is sluggish all day but noticeably worse mid-morning. We're running large queries for the month-end reporting and they're stalling.
public_reply · Bethan Lister 10 Aug 2026 10:26
I've checked the backend, your large queries are running fine, averaging a couple of seconds. The issue looks like frontend rendering or network latency. Have you tried clearing your browser cache?
internal_note · Bethan Lister 10 Aug 2026 15:00
Logs show no backend slowness. Confirmed it's client-side. Suggested cache clear. Follow up if still slow.
status_change · Bethan Lister 3 Sep 2026 13:11
status_change · 7 Sep 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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The site itself does not call an AI model; answers in Claude come from the same figures you see here.

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Data	Records
Organisations	225
People at customers	862
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Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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