Dashboard performance slow

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Thackwray Logistics · Dashboard performance slow

Client view and returns analysis dashboards running slowly; mid-morning peak slowness. Large month-end queries stalling. Bethan found no backend slowness; issue is client-side rendering or browser cache.

Priority low

made from

What happened

What this says

As at Fri 9 Oct 2026

Client view and returns analysis dashboards running slowly; mid-morning peak slowness. Large month-end queries stalling. Bethan found no backend slowness; issue is client-side rendering or browser cache.

Problem: Customer experienced sluggish dashboard performance affecting month-end reporting processes, particularly mid-morning.

Handling: Bethan investigated backend logs and confirmed average query time of a couple of seconds, ruling out server-side bottleneck. Issue diagnosed as client-side (frontend rendering or network latency) with browser cache clear recommended.

Watch: Performance complaint lasted one month from report to resolution. First response took 273 minutes. If slowness persists, may indicate network or browser-specific issues.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryperformance

Channelemail

First response (min)273

CSAT3

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Trail

created · Josh Pearce 5 Aug 2026 13:35
The brand dashboards are running very slowly. Queries and page loads are taking significantly longer than usual. Usage has grown and this performance issue is impacting our team. Can you investigate?
Public reply · Bethan Lister 5 Aug 2026 18:08
Just so I've got this right, the dashboards are slow and page loads are sluggish. Can you tell me which dashboards are most affected and whether you've noticed if it's slower at particular times of day? Thanks, Bethan
Public reply · Josh Pearce 6 Aug 2026 11:10
The client view and returns analysis dashboards are the worst. Performance is sluggish all day but noticeably worse mid-morning. We're running large queries for the month-end reporting and they're stalling.
Public reply · Bethan Lister 10 Aug 2026 10:26
I've checked the backend, your large queries are running fine, averaging a couple of seconds. The issue looks like frontend rendering or network latency. Have you tried clearing your browser cache?
Internal note · Bethan Lister 10 Aug 2026 15:00
Logs show no backend slowness. Confirmed it's client-side. Suggested cache clear. Follow up if still slow.
Status change · Bethan Lister 3 Sep 2026 13:11
Status change · 7 Sep 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help