Brain unresponsive - urgent

Ticketclosed

Thackwray Logistics · Brain unresponsive - urgent

Brain completely unresponsive for several hours; all queries timing out, blocking customer operations. Enterprise P1 incident. Bethan identified and resolved indexing service bottleneck.

Priority urgent

made from

What happened

What this says

Current to 14 Oct 26

Brain completely unresponsive for several hours; all queries timing out, blocking customer operations. Enterprise P1 incident. Bethan identified and resolved indexing service bottleneck.

Problem: Indexing service encountered a bottleneck causing complete system unresponsiveness and all queries timing out.

Handling: Bethan Lister identified the issue on BB-Demo's backend and resolved the bottleneck, restoring normal response times. First response was 47 minutes.

Watch: Service missed Enterprise P1 30-minute response target. On-call procedures worked but escalation timing for critical incidents requires review.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categoryperformance

Channelemail

First response (min)47

CSAT4

Helpdeskmade from

Trail

public_reply · Bethan Lister 19 Jun 2026 11:08
Hi Josh, just checking in - are you experiencing any issues with the brain this morning?
internal_note · Bethan Lister 19 Jun 2026 12:41
Issue identified on our end. Indexing service hit a bottleneck. Investigating now.
public_reply · Josh Pearce 19 Jun 2026 13:34
Yeah, we're getting timeouts across the board. Everything's down. This is affecting our team's ability to serve our clients.
created · Josh Pearce 19 Jun 2026 15:47
The brain is completely unresponsive. All queries are timing out and our client managers can't access search. This has been down for several hours now and is critical to our operations.
public_reply · Bethan Lister 19 Jun 2026 16:34
Thanks for that. I've picked this up and we've resolved the indexing bottleneck. The brain should be responding normally now. Can you try a search and tell me what you see?
status_change · Bethan Lister 19 Jun 2026 17:09
status_change · 23 Jun 2026 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help