Salesforce connector stopped syncing

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Thackwray Logistics · Salesforce connector stopped syncing

Salesforce connector stopped loading new data from Tuesday with no customer-side changes. Bethan identified authentication failures from API token expiry. Customer required to refresh token in Salesforce settings and reconnect.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

Salesforce connector stopped loading new data from Tuesday with no customer-side changes. Bethan identified authentication failures from API token expiry. Customer required to refresh token in Salesforce settings and reconnect.

Problem: Salesforce connector halted mid-week with no records syncing since Tuesday, breaking dashboards for client managers.

Handling: Bethan discovered authentication failures in connector logs and identified token expiry as root cause. Solution required customer-side action: refresh API token in Salesforce settings and reconnect to brain.

Watch: External system credential expiry is common. Consider alerting customers proactively when tokens near expiry.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)303

CSAT4

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Trail

created · Josh Pearce 8 Apr 2026 12:28
Our Salesforce connector has stopped loading new data. We haven't made any changes on our end, but no new records have come through since earlier this week. The last records indexed were from Tuesday.
Public reply · Josh Pearce 8 Apr 2026 14:31
Still no new records loading. This is affecting the dashboards our client managers are using.
Public reply · Bethan Lister 8 Apr 2026 17:31
Thanks Josh. Just so I've got this right: your Salesforce connector stopped syncing on Tuesday. Can you check that the API token in your Salesforce integration hasn't expired? If it has, you'll need to refresh it in your Salesforce settings and reconnect to the brain.
Public reply · Bethan Lister 10 Apr 2026 13:25
I've checked your connector logs and I can see authentication failures from Tuesday afternoon. Once you've refreshed the token on the Salesforce side and reconnected, the sync should start up again. Let me know once you've done that and we can confirm it's working. Thanks, Bethan
Status change · Bethan Lister 17 Apr 2026 11:52
Status change · 21 Apr 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help