What happened
What this says
As at Fri 9 Oct 2026Kelly requested a demo or tutorial on building dashboards for tracking orders and returns by client. Bethan provided a quick guide; Kelly said she would test it.
Problem: New customer needed guidance on building dashboards. Handling: Bethan provided a quick guide covering dashboard basics: they pull from synced data and support filters by client or time period. Kelly said she would go through the guide and build a test dashboard, reaching out if stuck. Bethan offered further help. Watch: Early onboarding; customer is engaging with the dashboard builder feature.
Details
Updated 9 Oct 26Prioritylow
Statusclosed
Categoryonboarding
Channelchat
First response (min)124
CSAT5
Helpdeskmade from
Trail
- created · Kelly Swainston 17 Apr 2025 11:03Hi, we've just started setting up the brain for our team. We want to build some basic dashboards for tracking orders and returns by client. Is there a demo or tutorial on how to build dashboards?
- Public reply · Bethan Lister 17 Apr 2025 13:07Hi Kelly, great question! I've put together a quick guide for building dashboards and sent it through. The key things to know are that dashboards pull from your synced data and you can add filters to drill down by client or time period. Have a look and let me know if you want a walkthrough.
- Public reply · Kelly Swainston 17 Apr 2025 13:41Thanks, Bethan. That's really helpful. Let me go through the guide and start building a test dashboard. I'll reach out if I get stuck.
- Public reply · Bethan Lister 22 Apr 2025 13:01Sounds good, Kelly. Whenever you're ready, just let me know how it goes or if you need any help. Looking forward to seeing what you build.
- Status change · 13 May 2025 23:59
Helpdeskmade from